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tenderlovingwork

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tenderlovingwork

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Shop policies

Last updated on February 7, 2011
I use mostly very soft and sweet fibers, but I do have a couple of "bouncy" wools that have great loft and spring and are great fun to work with and wear. I adore texture, so I incorporate it when it seems to cry out for something special and fun. I promise to tell you the truth
about the hand and drape of any scarf you're interested in.

Those who believe all wool is scratchy -- um, NO. Please see my merino and cashmere blends. If allergies are a concern, please check out the alpaca scarves. Alpaca fiber is very light and totally hypoallergenic. Beautiful, beautiful fiber.

I also offer gift certificates, if you can't choose a color for a loved one. ( I know it can be hard.) I can also make custom scarves with wool writing on a silk scarf (see example). Or you can send me a photo of a particular outfit you want me to match. Monitors show colors differently, of course, but I'm happy to work with you and make the perfect scarf for you.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
  • Check
Returns and exchanges
No refunds or exchanges, sorry. If the scarf doesn't suit you, please gift it away. I promise, someone you know will LOVE it.

And please understand that I can't help it if the PO goes wacky so I can't be responsible for items after they leave my hands. I will do all I can to get your scarf to you, except maybe biking to you myself! Depends on the weather, I guess. :-D
Payment
Paypal is best. It is how I usually pay for the fibers and dyes, so it's kinda perfect to keep the money there, you know? I can do money orders, too. I'd rather not take a personal check. A couple of bad apples have ruined it for the rest of us. :-}
Shipping
I will usually send things by First Class mail, if the scarf will fit in a sturdy envelope. Otherwise, I'll use Priority mail envelopes. I visit the PO 2 or 3 times a week. If you have a special occasion or "hurry up" situation, just let me know. Unless I'm out of town or in a coma, I'll make it happen!
Additional policies and FAQs
Any other questions, please ask. My company website is tenderlovingwork.com. I have a several boutiques that I serve. I'm happy to talk to you about carrying my wearable art in your shop or salon.