Unique Handcrafted Wool Felt and Nuno Felt

Santa Cruz, California

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Terry Heintz

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Terry Heintz


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Shop policies

Last updated on July 12, 2015
Welcome to I Felt Like It, my creative outlet for my love of felting. I make and design all my own work and take great pride in creating a quality piece of felt that will last. I would enjoy working with you on a custom piece that is either similar to what's in my shop or if you have an idea of something you want made of felt like pillows, wall hangings, or a vessel please contact me and we can create a unique piece just for you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
~I do my best to describe and photograph my items accurately. Please read the description carefully. All items are hand crafted and no two are the same, that is the beauty of the craft!
-If an item was damaged in shipping I require you take a photo of the package it arrived in and the condition of the purchase and contact me within 5 days of receiving your parcel. We will work out a solution right away.
~If you are unhappy with your purchase in anyway please contact me immediately so the issue can be resolved. It's very important to me that you love you hand felted item!
-If you want or require A REFUND, YOU MUST CONTACT ME WITHIN ONE WEEK OF RECEIVING YOUR ITEM to work out the details. The item must be in the same condition it was in when I shipped it to you and any tags must still be on the item. It is coming from a clean, smoke free environment........and this is sad ~ but it has happened, if the item is returned and has obviously been worn, no refund will be given and the purchase returned to you. Return shipping will not be refunded unless the item was grossly misrepresented.
-If a refund is agreed upon, you will be refunded through PayPal or through the credit card used for the purchase. No refund will be issued until I receive the item back.
-Please, please feel free to contact me with any questions you may have!
I accept payments through Pay Pal and your item will ship in 1-3 business days as soon as the payment has cleared.
-I ship using the USPS Priority Mail . You have the option change or to expedite the type of shipping you desire upon checkout.
- If your require added insurance or another type of delivery please convo me to set that up, there may be an added fee.
-I am not responsible for lost packages if Delivery Confirmation/Delivery Tracking shows the package was delivered.
Additional policies and FAQs
-Custom orders are welcome, I love working with people on a project, please feel free to contact me so we can create a unique piece just for you. Felting is a unique process and no two pieces are ever the same, each felted creation is an original and that's part of the enjoyment in creating with felt! While it is possible to recreate a certain style and similar color pallet of another piece it's important to remember that dye lots of hand dyed wool will be slightly different with each batch dyed and some of the materials used to embellish the works are limited. For custom orders, once you approve the final design and colors, I require a 30% non refundable deposit to begin. This covers some of the materials needed to get started. Once I am ready to begin felting your order I will need a payment of 50% of the remaining balance and then payment in full before shipping you your order. If this doesn't work for you we may be able to come up with different arrangements. All this is needed due to the cost of wool, the good amount of time needed to design a unique piece and wet felting is a very labor intensive process but the results are well worth it!
-Cancellations: I will only accept the cancellation of an order within 24 hours of receipt for items in stock. Once it's been shipped, well, it's yours : ) If a custom order has been placed I will not accept a cancellation with a full refund. All will depend on how far along I am on the piece. Each custom order will be dealt with on an individual basis
-I'm happy to gift wrap and write out a note if you want something sent directly as a gift, just convo me with the details.