TexanaBoutique

Texana Boutique

Ganado, Texas · 910 Sales

TexanaBoutique

Texana Boutique

Ganado, Texas 910 Sales On Etsy since 2015

4.5 out of 5 stars
(195)
Texana Boutique

Contact shop owner

Texana Boutique

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Reviews

Average item review
4.5 out of 5 stars
(195)
Dionne Webster

Dionne Webster on Jun 13, 2017

5 out of 5 stars
Verified purchase

This shirt is adorable! It arrived in a beautiful floral package with a heart shaped thank you sticker. I will definitely order from this seller again!

Lindsay Thomson

Lindsay Thomson on Jun 9, 2017

1 out of 5 stars
Verified purchase

I emailed the seller and asked if my son's name could be put on the shirt. She said yes and made no reference to an extra charge. I emailed the seller back asking about any extra charges and go no response. I decided to go ahead and order the shirt and requested the added name. I received no communication from the seller stating it would be an extra charge (which I would have paid). When I received the shirt, there was no name on it. I also sent two emails to the seller inquiring about the status of the order since it took a month to get the shirt. Glad I ordered it early. Overall, the shirt is cute, but I wish it would have his name on it and the seller is horrible with communication. Buy the same shirt from a different shop.

Texana Boutique

Texana Boutique responded on Jun 9, 2017

Buyer recieved the Tshirt with the design that was paid for. Customization would have been set up in a custom listing with additional fees as stated. The buyer purchased the cheaper option for the design only. The exact item purchased was sent as pictured. I have tried to resolve any issues, if customization is not offered on a specific listing then a custom order request is needed to be made with a prior agreement. You cannot purchase an item and expect something completely different. The order was shipped out within my 2 week turnaround time that is posted, not a month. I am more then happy to work with customers and have a 24 hour response time. Please keep in mind when an item is purchased that is what will be sent, not something different All questions from the buyer were answered in messages.I offer quality made tees

Adri Castaneda

Adri Castaneda on May 31, 2017

5 out of 5 stars
Verified purchase

Love it. thank you very much

View all 195 reviews

Updates

More glitter monogram raglan shirts in the making! Still time to order for valentines day!

Shop policies

More information

Last updated on Feb 6, 2017
Frequently asked questions

My shipping address is wrong, can you change it?

You must message me through etsy BEFORE your order is shipped to update your address, I try to ship items my items as quickly as possible and once the item is shipped I will not be responsible for incorrect addresses.

Custom and personalized orders

When ordering a custom product please submit your personalization exactly as you want it to appear. I will add the name or monogram exactly as you write it. 3 letter monograms should be submitted first / last / middle. Please do not give the initials in the order of first / middle / last and and then give the initials in the order of first / last / middle.

If you have questions about the order of your monogram please send me a message through etsy first.

I do not refund or exchange PERSONALIZED ITEMS. If you are unhappy with your purchase please contact me and I will do my best to resolve the issue that you have with your order.

Does my package have insurance in case it is lost or stolen?

I only provide insurance if it is requested by the buyer. I am not responsible for packages left unattended once it has been delivered.

Can I return an item I purchased.

Due to the nature of the items I sell I do not offer returns or exchanges. These are custom items and made specifically for the buyer when purchased.

If there is damage to your purchase upon arrival please contact me and I will resolve any issues after being provided with pictures.

I do my best to make sure no mistakes are made as I double check everything before they are made and after, and before they are packaged. But mistakes can happen, if I have made any mistake with any details on your order I will fix any issues but please contact me immediately.

The buyer will be responsible for return shipping costs.

How does (insert any particular item) fit?

Please refer to the sizing charts in the listing before messaging me about the fit of an item. If the item does not have a sizing chart I will be mmore than happy to give you a reference!