ThatAgnes
London, United Kingdom
Shop policies
Last updated on
November 12, 2018
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Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please take the time to check the address you have provided; if it is not accurate then email me as soon as possible with the correct information. I cannot be held responsible for items that have not been delivered due to incorrect shipping information, and will not refund postage and packing costs if this is the case.
Shipping
Please take the time to check the address you have provided; if it is not accurate then email me as soon as possible with the correct information. I cannot be held responsible for items that have not been delivered due to incorrect shipping information, and will not refund costs if this is the case.
I am based in the UK and several of my items are handmade. I try and reflect this in my estimated shipping times.
Unless otherwise selected, items will always be posted to the UK via first class Royal Mail, which does not provide tracking.
Items will be sent to the US, Europe and further afield via standard Royal Mail. This does not offer international tracking. If you require tracking, please get in touch but please bear in mind this will be considerably more expensive.
I cannot account for hold-ups or charges due to increased volume of mail, seasonal holidays or delays at customs.
I am based in the UK and several of my items are handmade. I try and reflect this in my estimated shipping times.
Unless otherwise selected, items will always be posted to the UK via first class Royal Mail, which does not provide tracking.
Items will be sent to the US, Europe and further afield via standard Royal Mail. This does not offer international tracking. If you require tracking, please get in touch but please bear in mind this will be considerably more expensive.
I cannot account for hold-ups or charges due to increased volume of mail, seasonal holidays or delays at customs.
Additional policies and FAQs
All of my illustrations are done with love but are completely unofficial!