ThatCharmingShop

Cruelty-free Skincare, Scented Candles & Vegan Gifts

London, United Kingdom 455 Sales On Etsy since 2015

5 out of 5 stars (101)

ThatCharmingShop

Cruelty-free Skincare, Scented Candles & Vegan Gifts

London, United Kingdom | 455 Sales

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That Charming Shop

Contact shop owner

That Charming Shop

Announcement    Free UK delivery on orders £40+: UKFREESHIP (For global orders £250+, use FREEGLOBALSHIP). Shipping discount codes ineligible for wholesale, custom, wedding, international gift subscription order, and cannot be combined with any other offers/discounts.
All international orders must provide a phone no. for delivery (required by our courier).

Announcement

Last updated on Feb 17, 2019

Free UK delivery on orders £40+: UKFREESHIP (For global orders £250+, use FREEGLOBALSHIP). Shipping discount codes ineligible for wholesale, custom, wedding, international gift subscription order, and cannot be combined with any other offers/discounts.
All international orders must provide a phone no. for delivery (required by our courier).

Reviews

Average item review
5 out of 5 stars
(101)
See reviews that mention:
quality 15 shipping 11 customer service 6

About

Vegan, Cruelty-free, and Sustainable Home Fragrance and Skincare.

That Charming Shop is an award-winning home fragrance and skincare company. All our products are handmade in England in small batches using only ingredients which are vegan friendly, sustainably sourced, and cruelty-free.

In 2017, we relaunched That Charming Shop and included our City Lights Collection- fragrances personally inspired by our wanderlust. Like our New York fragrance (Apple, Violet, and Rosewood) - inspired by our CEO's hometown (Big Apple) and the mascot of her grandfather's university (NYU's Violets).

A few placed we've been featured: Cosmopolitan UK, Town & Country, Huffington Post, Metro .co.uk, Mail On Sunday's YOU Magazine, SheerLuxe, Manchester Evening News, Liverpool Echo, LiveKindly, TV3 Ireland's Xposé, and The Irish News.

We've been featured by Etsy's Twitter and Instagram accounts, Etsy UK's Mother's Day Gift Guide, The Dawn O'Porter & Etsy Mother's Day Gift Guide, and Etsy's 2018 Wedding Trends. (We're proud to be on Etsy and to handmake all our collections here in the UK!)

"...colourful and playful... [That Charming Shop] particularly stood out to me..."
-Jacqueline Gold CBE, CEO of Ann Summers

Shop members

  • Abby Dank

    Owner

    In 2015, I launched That Charming Shop. I'm proud to run a home fragrance and skincare company which only uses vegan friendly, cruelty-free, and sustainably sourced ingredients.

Shop policies

More information

Last updated on Feb 8, 2019
Frequently asked questions
Are your products vegan?

Yes! All our products are vegan friendly, cruelty-free, and sustainably sourced.

I want to stock your items, do you offer wholesale?

Yes! Interested stockists can email contact@thatcharmingshop.com for our Etsy wholesale information.

Press/Media Requests

For high-res photos of any products, message us here on Etsy or email press@thatcharmingshop.com.

Additional product info:

All products have undergone a cosmetic safety assessment and have been certified, as required by UK/EU law.

All candles are compliant with CLP regulations.

PLEASE NOTE THAT ALL PRODUCTS ARE MADE ON THE SAME LOCATION. If you have any allergies or concerns, please contact us prior to purchase.

Colours may vary due to resolution of monitors. As our products are all individually handmade, colour may differ from photo.

Can I use your items in my gift hampers to sell or for product photography?

All products are for personal and non-commercial use only. While we do offer wholesale to eligible applicants we do not offer the rights to our name, logo, brand, or intellectual property, neither fully nor partially, to brand our customers’ businesses. All rights are reserved.

That Charming Shop®, City Lights®, and Bath Drop® are registered trademarks. All rights reserved.

Shipping Policy

Return shipping costs are the responsibility of the customer. Shipping costs paid at the time order was placed will be refunded to method paid after items are received in the condition sold, including all packaging. If the order is damaged during return, either by customer, in case of non-delivery with documented attempts, or non-delivery due to incorrect information provided by the customer, shipping costs will not be refunded.

Shipping costs on partial order returns are not eligible for reimbursement. Orders refunded in full will only include outgoing shipping refund at standard rate, any additional costs associated with shipping upgrades will not be refunded.

International Orders Policy

All international orders require a signature for our courier. All orders require a signature upon delivery. (We cannot ship to PO Boxes.)

Customers are responsible for any customs charges and taxes, as well as return shipping and customs charges for returned/unclaimed orders. We are not responsible for any delays in the order being held by customs.

Please check the laws in your country before placing an order, we are not responsible for costs associated with return or customs refusal. Costs incurred by That Charming Shop from returned/refused orders will be deducted from any eligible refund.

*Returns must be marked RETURN to avoid return customs fee- deducted from any eligible refund.*

Delivery Policy

Please note that the *dispatch* times on each listing are the times it takes to package the order and enter it into the postal system, not the time it takes to be *delivered*. The email notification of *dispatch* you will receive when I have posted your order is not a notice of *delivery*.

Depending on where you live, the time it may take for an exchanged product to reach you may vary.

Return Policy

Item must be unopened including all original packaging and samples. Any product returned found to have its label tampered with or damaged will not be refunded- this include removal of the ribbon and seal on packaging.

Refunds may be deducted or withheld for returned items not in its original condition, damaged, opened, or missing parts, or received damaged due to return shipping, so please carefully package any items to be returned. If we receive a return ineligible for refund, item re-shipment cost are customer's responsibility.

Photos and return required for refund.

Refunds are reimbursed only to the individual and method paid.

Due to their nature, we are unable to exchange bath bombs faulty due to moisture or water damage.

Ammending An Order Policy

*Once the order has been sent, we are unable to change the delivery address.*

We are happy to ship your order to the gift recipient's address, but once an order has been posted, we cannot adjust addresses.

If an order has been sent to an incorrect address provided by the customer, we cannot process refunds once the order has been returned and received in an unopened, unused condition. Any damage to the order will be deductive from any eligible refund.

In the event of a stolen parcel, we cannot process a refund before filing a police report. In this unlikely event, we may request additional information which, along with your contact and order details, will be included in the police report (a copy will be provided to you).