Close

theGFCookie's Shop Policies

Welcome

Welome gluten free-ks and non- gluten free-ks, we have delicious cookies that are gluten free (not that anyone has been able to tell the difference!)

So if you want a yummy cookie, made to order from our menu, or if you have a custom cookie idea, you are in the right place.
In most cases we can accommodate your needs (we have gluten free, dairy free, fructose friendly options available, contact for more details).

We are also featuring a small range of our cafe items (cakes and cookies) at "Come by Chance" cafe in picturesque Picton. So on your way by, stop in and have a taste at the cafe under the tree.

Payment

payment: paypal preferred, please contact for other options

Shipping

shipping: your order will commence as soon as payment is recieved and then shipped within 3-5 days (to allow for creation).

-We prefer EXPRESS POST and ship Monday through to Wednesday , so there is no chance that your precious parcel will be left with AusPost over the weekend (so an order made on a Wednesday will be shipped the following Monday to ensure freshness).

-As Express post is quite expensive (even for the prepaid satchels which must then be packed to ensure the safety of your precious cargo), we are happy for you to opt for regular post (of which we are unable to guarentee that the cookies arrive in the condition we pack them). According to Australia Post regular post can take 3-5 working days (this depends on the location and distance of shipping).

Please convo for a postage estimate with the suburb and postcode you are shipping to. I will do my best to find a reduced postage rate.

Otherwise express post will be the preferred option.

Refunds and Exchanges

refunds/exchange: not available unless wrong order recieved (as per FSANZ). Every effort is made to ensure your order reaches you in perfect condition.

Additional Policies and FAQs

We love custom cookie ideas, and would live to work with you and your individual needs.

We have done personalized mother's day gifts, individual designs for party favours, and corporate gifts.

Our menu is ever expanding and we'd love to include your ideas too!

Last Updated December 20, 2013