theGFCookie

theGFCookie

Bowral, Australia · 101 Sales

theGFCookie

theGFCookie

Bowral, Australia 101 Sales On Etsy since 2012

4.5 out of 5 stars
(57)

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Last updated on Dec 4, 2015

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Gluten free Rachel

Contact shop owner

Gluten free Rachel

Reviews

Average item review
4.5 out of 5 stars
(57)
Miss Hayworth

Miss Hayworth on Jun 19, 2017

5 out of 5 stars

Deeeeee-licious, as alwasys! Than you Rachel I really appreciate the gift. Always a pleasure. xx

ezzybj

ezzybj on Apr 20, 2017

1 out of 5 stars

Be careful! Cookies were not delivered in the plastic box packaging as described. They arrived wrapped in a paper napkin in a paper bag so the oil leaked out into the postage box. Seller says this is how she always packs and sends. Even though the description says express post is preferred to minimise delay, the cookies were sent regular mail. It was gross! If I had known they would only be packed in a paper napkin I would not have bought them! Etsy dispute center agreed but as I had thrown them away, the seller would not refund me even though I provided photos.

Gluten free Rachel

Gluten free Rachel responded on Apr 24, 2017

Thank you, Susan, it was a relief to see the cookies arrived safe and sound in the photo. I'm sorry you were not happy with etsy admins resolution decision of return goods for refund. Express post was not requested or paid for. It is an additional cost, as it does cost more to send via express. We no longer use any plastic during shipping. This was both an environmental choice and a food safety decision. I cannot guarantee the plastic container will not shatter into your cookies. We now use sturdy cardboard boxes and recommended wrapping for non temperature controlled foods to protect you goodies during shipping. We use natural ingredients like organic butter (and peanut butter in this case) to keep the cookies moist and chewy. High fat content will transfer from the cookies.

ezzybj

ezzybj on Apr 20, 2017

1 out of 5 stars

Be careful! Cookies were not delivered in the plastic box packaging as described. They arrived wrapped in a paper napkin in a paper bag so the oil leaked out into the postage box. Seller says this is how she always packs and sends. Even though the description says express post is preferred to minimise delay, the cookies were sent regular mail. It was gross! If I had known they would only be packed in a paper napkin I would not have bought them! Etsy dispute center agreed but as I had thrown them away, the seller would not refund me even though I provided photos.

View all 57 reviews

About

Making Gluten free Delicious.

After spending my life sick, tired and miserable. I coincidentally saw a different doctor when going to get my 5th doctors certificate for viral laryngitis that year (it was June!). He suggested further testing and finally after a bunch of tests (not the most comfortable) we found I had coeliacs' disease.

At first I just ate what I could, totally dissatisfied with the sandy texture and the bad soy aftertaste. I set out to make my family good food that we could all eat!

Now I am forever being told how non- gluten free-ks cannot tell that what they are eating has no gluten.

This I put down to the right combination of gluten free ingredients baked in our gluten free kitchen, with love. And also if it doesn't pass the husband test, well it doesn't see the light of day again!

Around the web

Shop members

  • Gluten free Rachel

    Owner, Maker, Designer, Curator, Photography, Shipping, Baking, Recipe Development

    Hi! I'm Gluten free Rachel. I'm a Coeliac. I spent most of my life sick, looking for an answer to why I felt this way. After diagnosis I found gluten free food terrible. I set out to make my family good food, and now I bake for you too!

Shop policies

Last updated on April 24, 2017
Welome gluten free-ks and non- gluten free-ks, we have delicious cookies that are gluten free (not that anyone has been able to tell the difference!)

So if you want a yummy cookie, made to order from our menu, or if you have a custom cookie idea, you are in the right place.
In most cases we can accommodate your needs (we have gluten free, dairy free, fructose friendly options available, contact for more details).

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy Gift Cards and Etsy Credits
Payment
payment: paypal preferred, please contact for other options
Shipping
shipping: your order will commence as soon as payment is recieved and then shipped within 3-5 days (to allow for creation).

-We prefer EXPRESS POST and ship Monday through to Wednesday , so there is no chance that your precious parcel will be left with AusPost over the weekend (so an order made on a Wednesday will be shipped the following Monday to ensure freshness).

-As Express post is quite expensive (even for the prepaid satchels which must then be packed to ensure the safety of your precious cargo), on occasion we will opt for regular post. According to Australia Post regular post can take 3-5 working days (this depends on the location and distance of shipping).

Please convo for a postage estimate with the suburb and postcode you are shipping to. I will do my best to find a reduced postage rate.
Refunds and Exchanges
refunds/exchange: not available unless wrong order recieved (as per FSANZ). Every effort is made to ensure your order reaches you in perfect condition.
Additional policies and FAQs
We love custom cookie ideas, and would live to work with you and your individual needs.

We have done personalized mother's day gifts, individual designs for party favours, wedding cakes , bonbonaire, dessert tables and corporate gifts.

Our menu is ever expanding and we'd love to include your ideas too!