No item will be dispatched until payment has been received.

Vintage china, tea ware items and gift sets will be dispatched within 1 - 3 working days of payment being received.

All UK prices are inclusive of VAT.

All buyers, including EU buyers, are responsible for any customs and import taxes that may apply. The Afternoon Tea Set is not responsible for delays or taxes due to customs.

Please notify me BEFORE ordering if you require your item for a specific date. I can then quote you all possible shipping options.

No discount is available on any items, unless you use a valid coupon code at the time of purchase, or a sale price has already been applied to an item. Coupon codes are shared on The Afternoon Tea Set Facebook and Instagram accounts from time to time. Unless a customer is in possession of a coupon code, customer specific discounts are not provided on any items without prior written agreement via an Etsy conversation from The Afternoon Tea Set.

The Afternoon Tea Set reserves the right to cancel any order received. If your order is cancelled, you will receive a full refund of the cost of the item, plus shipping costs.

*Due to the Covid 19 pandemic please do read the shipping policies.*

**Please note: postal services across the globe and within the U.K. are continuing whilst we all fight against corona virus. However, any estimated delivery date provided to you by Etsy for your order will NOT be as accurate as it ordinarily is under normal circumstances. Please be patient for you order, it is really appreciated. For all international orders, I am contacting each customer individually and informing them of the latest Royal Mail shipping bulletin for dispatches to their own specific country before shipping. Unfortunately, due to unprecedented circumstances, The Afternoon Tea Set cannot be held liable for late delivery or non-delivery during the ongoing corona pandemic. No refunds will be issued for undelivered items sent outside of the UK during the pandemic, but rest assured, that to date, I have had no non-deliveries and all my orders are getting through. I appreciate your understanding at this difficult time and really do appreciate your order. Thank you. This is a temporary policy note which takes precedent only whilst the corona pandemic continues here in the UK and across the globe.**

Orders (except of sale items - see third paragraph below) will be shipped within 1 to 3 working days of payment being received. (Working days here in the UK are classed as Monday to Friday and exclude weekends, bank holidays and public holidays).

I never make a profit from postage and packing charges. Where shipping costs are stated, I only charge what is necessary to cover costs, such as travel costs to the post office, which is some distance away, as I live in a rural English village with no post office of its own.

**Items included in a sale and showing a discounted price on their listing** I reserve the right to extend the 'dispatch within 1-3 working days' policy on sale items during busy sales periods, though this is a rarity. If your item is likely to be dispatched beyond the 1-3 working days period, I will keep you informed of progress and work to dispatch it as soon as possible. All purchases are packed and shipped in the order they are received.

I also reserve the right to extend the 'dispatch within 1-3 working days' policy on items during exceptionally busy periods, though this is a rarity. I will always post a shop announcement and note on my shipping policy informing shoppers when the dispatch period has been temporarily extended, so that potential buyers can be aware before ordering. If your item is likely to be dispatched beyond the 1-3 working days period, I will keep you informed of progress and work to dispatch it as soon as possible. All purchases are packed and shipped in the order they are received.

I should be notified of any in transit breakages or damage within 24 hours of you, or your chosen recipient, signing for it from the courier or receiving it from the postman. I WILL REQUIRE you to email a photo of any damaged or broken items and their original packaging, BEFORE I am able to discuss with you a refund or replacement as appropriate.

I will contact you to let you know when your order has been dispatched.

Estimated delivery times:
UK 1st class ~ 1 - 2 days
UK 2nd class ~ 2 - 5 days
Europe & Russia ~ 1 week or possibly up to 2
USA & Canada ~ 1 to 2 weeks
Australia and New Zealand ~ 1 to 2 weeks, longer to remote addresses
Everywhere else 1 to 3 weeks, depending on remoteness of destination.
(Please note these are ESTIMATES).

In the event of a poor postal service in a destination country, The Afternoon Tea Set retains the right to cancel an order to any particular country. The customer will receive a swift and full refund (including postage costs) when such a situation arises. However, the necessity to cancel an order is rare.

**INTERNATIONAL Orders (i.e. for delivery outside the UK): I use Royal Mail Tracked International airmail for all orders, unless stated otherwise on an item's listing. However, if you require any other type of postage, e.g. signed for, priority shipping etc. I am happy to provide a quote - please message me for details BEFORE placing your order.

I am not able to ask the Royal Mail to investigate shipment of parcels to international addresses outside of the UK until 25 business days AFTER the 7th business day delivery aim has passed, in accordance with their terms. Therefore, it is not possible for me to class an order as undelivered until after this time frame set by Royal Mail has passed. However, please rest assured that non-deliveries are extremely rare, so please be patient, especially at busy holiday times. I will always do my best to help if you suspect your parcel could be late. **Please note: In the event of an order being lost in the postal system outside of the UK, no postage costs will be refunded, only the item value. Once an item has left the UK, its delivery is out of my control and the destination country's postal system is responsible for its delivery.**

Please note that any parcel sent outside of the UK will have a customs label listing the item and price. This is a legal requirement.

**UK ORDERS (i.e. for delivery inside the UK): Items are sent via Royal Mail 2nd class, unless otherwise stated in the 'Packaging and Shipping' paragraph in the description section of their individual listing. Please read this section - more valuable items are sent 1st class and/or signed for. All orders under £20 will be sent 2nd class - if you require 1st class, you can upgrade your postage to 1st class at the checkout. If you would like recorded, tracked or next day/guaranteed delivery, please contact me BEFORE ordering. If a listed item is of sufficient value to warrant 'signed for' postage, this will be noted in the 'Packaging and Shipping' paragraph within the listing description. If the buyer is purchasing a combination of items which have a total value that warrants 'signed for' postage, I will message the buyer to inform them of this. Royal Mail parcel label barcode numbers are provided to all UK buyers, regardless of shipping class, so that they can track their order should they wish.

I am unable to ask the Royal Mail to investigate postage of parcels to UK addresses until 15 business days AFTER the 3rd business day delivery aim has passed, in accordance with their terms. Therefore, it is not possible for me to class an order as undelivered until after this time frame set by Royal Mail has passed. However, please rest assured that non-deliveries are extremely rare, so please be patient, especially at busy holiday times. I will always do my best to help if you suspect your parcel could be late.

PLEASE NOTE FOR MULTIPLE/COMBINED ORDERS WEIGHING MORE THAN 2kg INTERNATIONAL & DOMESTIC: For large multiple orders I reserve the right to ship orders in more than one parcel, for safe packaging and cost effective purposes. Rest assured that if this is done, it is due to it being the most cost effective and safe way to get your items to you - no one wants to receive broken goods. I will inform you if your order is to be shipped in more than one parcel. If you would like a shipping quote for a multiple order of more than one item please just ask BEFORE ordering.

**ALL SALES ARE SUBJECT TO UK LAW**

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (such as a message for a gift card for example), if you contact me directly.

I DO NOT receive your payment details, such as your credit card information. Etsy handles payments and payment information, and passes the payment onto me, acting as a third party between myself (the seller) and you (the buyer). You can therefore be confident, when buying from me, that I do not receive your payment details or hold them.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your address information to fulfil your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, mainly delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. In reality, this means I normally write the delivery address you have provided for your order onto your parcel and hand this parcel onto the postal service or delivery company.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. I do not store your information outside of Etsy.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Joanna Favill, am the data controller of your personal information. If you have any questions or concerns, you may contact me at joanna [!at] afternoonteaset.co.uk