I accept payment Payment by PayPal and this will also ensure that your purchases are dispatched quickly. Don't forget, even if you do not have an account with PayPal you can still pay by this process with your debit or credit card. No goods will be dispatched until payment is received.

I also accept credit card payments via direct check out.

Postage and packing are currently charged at the following rates:

United Kingdom: Single item £2.80 each additional item £0.50
Australia Single item £4.00 each additional item £0.50
Rest of the world: Single item £3.80 each additional item £0.50

Please note the charges are subject to change at any time.

Your jewellery purchases will be carefully and securely packed to ensure they reach you in perfect condition. However, I do aim to recycle appropriate packing both to reduce costs and do my bit for the environment. If you would specifically like your goods to be dispatched in new packaging please contact me when you place your order.

As soon as your item has been posted I will send you a confirmation e mail.

UK dispatches
Items sent to UK addresses will be posted by Royal Mail 2nd class class with proof of posting and should arrive within 3 business days after dispatch. If you need you order more urgently and would like me to send it 1st class at an extra cost of £0.50 please contact me when ordering. If you would like your items despatched as special deliveries for next day delivery, or with higher insurance this can be arranged at extra cost to you. Please contact me to discuss before placing you order.

European dispatches
Items sent to European countries will be posted by Royal Mail's Airmail service with proof of posting. Delivery to Western Europe should take approximately 3 working days and Eastern Europe within 5 working days. Higher value European packages can be dispatched using Airsure or International Signed For, depending on the destination country and will require a signature at the destination. This service will be at extra to you and your package should arrive slightly earlier. Please contact me to discuss before placing you order

Dispatches to the rest of the world
Royal Mail quotes delivery to the rest of the world as taking 5 to 7working days but this is not guaranteed.

Standard Royal Mail dispatches are not trackable. Your item can be sent via Airsure at an additional cost to you which will allow you to track your package online. Please contact me to discuss before placing you order.

NOTE: Customers ordering from outside the UK may be subject to import duties, fees and taxes which are levied after the package reaches their country and these are the responsibility of the purchaser. If a package is returned due to a customers refusal to pay such taxes or fees upon delivery, the customer will be responsible for any costs incurred in the package being returned and only the balance of the purchase price will be refunded.

Most of the items in my shop are one of a kind or of a limited number but I am happy to take orders for custom items, should you see something you would like but with a bit of a twist. If something you've earmarked has already sold, please contact me as I may be able to make another one or something very similar, but personal to you.

To help me to maintain and improve the service I find it very helpful when my customers leave feedback on the items they've purchased. Etsy provide a process for this and it really is a few moments well spent.

Please note I do not enclosure paper invoices as standard.

Please feel free to contact me if you have any questions.

Thank you and I hope you enjoy shopping at THEAjewellery