Michele McEuen on Apr 9, 2016
Great customer service! They are perfect , my daughter will love them. Thank You, for adding the extra touches I requested. I hope you have great success with your shop.
Accepted payment methods
Please note that buyers are responsible for ensuring that they pay clearance costs for imports of items should such taxes/costs be required.
Ready-to-ship items will be posted the next working day after payment is received. Items made to order will be ready to ship within 2 weeks. Other custom requests may take longer – we’ll be able to give you a timeline once you’ve outlined a specific request.
IN THE POST:
Normal postage to destinations in the South Africa usually takes 4-6 working days. If you'd like express delivery to reduce this time, please contact us and we'll send you an updated invoice.
Airmail delivery to international destinations usually takes 10-18 working days from the date of posting - unfortunately we can't guarantee how long it will take as this depends on both the SA and foreign postal services. But we'll do our best to update you on any major delays in the SA postal system. International express delivery is very expensive, but should you wish to consider that option, please add this is the 'message to seller' so we can adjust the invoice.
We obtain tracking numbers and will send the number of your parcel to you as soon as it is posted. While we have never lost an item through the South African postal service, all postal services have the potential for loss or damage. If you wish to add postal insurance to your purchase, please note this in the message to seller and we will update your invoice accordingly. We can unfortunately not issue refunds for items damaged or lost during transit. However, we make sure that we package all items securely to minimise potential transit damage.
USPS no longer displays tracking of international items posted from South Africa (as well as most other countries in the world) on its website. Presumably this is a financial measure on the USPS side, and countries that haven't "upgraded" (i.e. paid a fee to USPS) will continue to have their parcels' data collected, BUT it will not displayed online. You should be able to track your parcel within the USA if you call your local post office with your tracking number. We apologise for the inconvenience and will be looking into other ways to ensure complete online tracking. More details about "tracking suppression" can be found here: http://tinyurl.com/h5set53
Refunds and Exchanges
Please note that we will not issue refunds for good damaged/lost in the post. Should you wish to insure your delivery against a possible loss, please note our shipping insurance policy (Shipping – IN THE POST).
We will accept notifications of returns up to 1 month after a transaction is completed. Unfortunately, we can not accept returns after such time without proof that they were posted back to us within the require time period.