theaterclouds' Shop Policies
Hello and welcome to my shop.
I accept paypal and checks locally. Prints will be sent after checks arrive.
I am happy to guide you through the process of using paypal.
All items are carefully packed and shipped flat to ensure safe shipment. I ship the 16x20s rolled in a square tube.
Orders will usually be filled within 2 business days.
Canada Post Christmas Guidelines:
*USA - single small print - by Dec 13
Canada - open til the 14th
If you need a print to arrive by Christmas outside of the dates above please ask for Xpress post or Priority Worldwide rates.
All customs forms are marked as "Other" and specified as "photographs" with the actual retail value displayed. Any duties, customs fees and applicable taxes that may be incurred are the responsibility of the customer. Printed matter (photos) should be exempt from any duties in most countries including the US.
Most packages shipped to the US will arrive within 2 weeks. However, if a package is held up in customs, it may take up to 8 weeks to be delivered.
I send my smaller prints as oversized Letter-post through Canada Post/USPS. If you prefer to have a tracking number, I will be happy to send it as Registered Mail, if you are willing to incur the costs. (extra: Canada - $8.00, USA - $13.00)
I send my larger prints as small packets to the USA. Tracking is not included. If you prefer have it sent Express with tracking information the cost will be $26.00.
Please contact me (beside my icon) to set up an order if you have specific shipping requirements. Thank you.
Please ensure that your shipping information is up to date on both your etsy and paypal accounts.
Refunds and Exchanges
I want you to be happy with your order! If you are unhappy you can tell me and I will happily take your return in original condition. Please contact me within three days of receiving your item. However, please be aware before purchase that computer monitors do all differ slightly and the colors you see may be somewhat different in person.
Additional Policies and FAQs
Please visit my website, blog and flickr to see my other works.
all images are copyright elly mackay - sale of prints does not transfer copyright
Last Updated December 13, 2012