If you are not 100% satisfied with your items please let me know. I take great pride in the products I bring to you & aim to please!

Returns are accepted on an order to order basis. Should an item qualify for a return for reasons other than damaged in shipping or not being as described in the listing, the buyer will assume responsibility for return shipping.

Refunds will be for the item purchased only & all shipping costs will be absorbed by the buyer.


In the event an item is damaged during shipping, please message me within 3 business days of delivery. Provide photos of the damaged item. Any concerns with an item reported after the 3 business days are not subject to refunds/exchanges.




Cancellations: While I understand sometimes things happen, depending on how far into creation, custom order cancellations are left to the discretion of seller. In stock orders, may not be cancelled after 24hrs from purchase. Any refunds or cancellations must be processed before items ship/ is created. The Basic Suburban ships to the EXACT addresses left by buyer- no editing or USPS suggested addresses. We are not responsible for any items delivered to an incorrect address that has been provided by buyer.

The Basic Suburban cannot be held responsible for any item that ships on time via the buyers selected shipping profile but arrive late due to USPS. Cancellation requests after an item ships and/or is delivered will not be accepted.



Shipping timeline: The Basic Suburban brings you spectacular & unique items for your special occasion. I pride myself on customer service & timeliness of shipment. I cannot be held responsible for timing of delivery once your items ship, despite USPS shipping timeline guidelines. Should an order ship within agreed upon time frame but arrive after your "needed by" date, message me to discuss further action. This does not guarantee grounds for a refund.

Items will not ship until confirmation of payment is received. Order cancellations after 24 hours are subject up to a 50% refund. Cancellations on custom/personalized/made to order items will be left to my discretion based upon where the project is in creation.

All items creation & shipping times are states in each listing. Holidays & vacation shipping timeframes can be found in the info section of the shop & in your receipt of purchase. These changes will trump any listing timeframes noted. Please note these changes if you are purchasing something as a gift.

In addition to listings the following timelines can typically (but not always) be expected.



All embroidery, terry cloth backed bibs, Burp Cloths, Paci Clips & gift sets, personalized & embroidery items :: please allow 2 weeks from purchase for shipment regardless of listing timeframe.


Shop announcements may contain info re: shipping times should a delay occur.

I would love to be a part of any special occasion or create a 110% custom order for you! No need to hesitate to reach out- I respond to messages within 24 business hours, if not sooner!


The Basic Suburban is a unique brand that loves collaborations. Wholesale & consignment opportunities are available, please message me for details!