Anything that fits into a piercing is an intimate item. Pieces can be clearly seen through the baggie, so if you realize that the wrong size was ordered BEFORE the baggie seal is broken and the piece is tried on the item is still eligible for return/exchange, otherwise it is NOT.
So much of my work is custom and personalized, but as long as it's something that I offer in my shop, as opposed to something that we designed together, it's still eligible for return/exchange. If you're unsure if something qualifies, please don't hesitate to ask.
PLEASE contact me before shipping items back. I will not process returns or exchanges if I am not contacted. I will not process returns or exchanges for damaged or worn items.

As long as your item hasn't shipped I'll gladly cancel it. Once it's in the mail it becomes a return as opposed to a cancellation.

If something is wrong about the piece you receive, please send me a photo as soon as possible so I can get it straight for you.

-with the exception of custom items we're working on together.

The thinnest gauge I work with is 28g and is almost threadlike.
26g and 24g which are also very delicate.
22g and 20g are about the size of most earring post or hoops that you would find in a typical jewelry display.
18g is slightly thicker and what we're normally pierced with. It may be uncomfortably snug in an ear lobe for just a bit. It's used for cartilage piercings and nostril jewelry.
16g is the beginning of gauged jewelry and fairly typical for cart and nose piercings.
14g is often purchased for septums and statement pieces.
I also often have 12g and 10g in stock. Thicker gauges may be available via special order.

Your piercer can tell you your gauge if you're unsure.

The most popular inner diameters for nose hoops, helix or cartilage, tragus and rook rings are 8mm, 9mm and 10mm.

Conch rings start at 10mm id.

Measure three times or get help, preferably using a millimeter ruler, for accuracy. Measure a piece of jewelry that fits well, from inner wall to inner wall across the widest point. Or measure the distance from the edge of your piercing to the edge of your piercing or the relevant body part. For a looser fit add a millimeter.

Loose is better than tight, which can hurt. I can size your jewelry down for the cost of shipping if your hoop is too large, but I can't do much about jewelry that is too snug.

Here's an online ruler:
http://www.ginifab.com/feeds/cm_to_inch/actual_size_ruler.html

14k Gold:
yellow, white or pink
58.3% gold, 41.7% alloy

Gold Fill:
yellow or pink
tube of 14k gold filled with base metal
low cost alternative to solid gold
high quality alternative to plated metals

Niobium and Titanium:
gunmetal or white, respectively
nonalloyed, pure, hypoallergenic
perfect for extreme metal allergies

Sterling Silver:
bright white
92.5% silver, 7.5% alloy-- usually copper
oxidizes, polishes up quickly with baking soda scrub

Copper:
warm red orange
nonalloyed, pure
patinas, cleans up nicely with acids like lemon juice or vinegar

Brass:
golden
copper and zinc alloy
patinas, cleans up nicely with acids like lemon juice or vinegar