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Shop policies

Last updated on September 29, 2011
Welcome! And thanks for visiting our shop.

Your order is accepted subject to Our conditions of sale current as at the date of the order. Any queries please contact us on mail[at]
The words “We”, “Us”, “Our” and "Ourselves" refers to Tiago Da Fonseca; “You” and “Your” refer to the Client/Customer/Buyer/Purchaser/Other Party; "UK" refers to United Kingdom; "EU" refers to European Union.
These General Terms & Conditions exclusively apply to any and all offers, Agreements, sale and deliveries of products by Tiago da Fonseca. We clearly reject the applicability of any other terms, and the Client explicitly acknowledges and accepts that any other terms & conditions are not applicable.
We retain the right to amend the General Terms & Conditions unilaterally. Any amendments to the General Terms & Conditions will be published here.

Accepted payment methods

Returns and exchanges
- It is the Client's responsibility to carefully read the description of the item before buying it.
- If the Client is not entirely happy with the purchase You may return it to Us within 7 working days after receipt of the product(s) for an exchange or refund. All goods returned must be as new (including package) and the responsibility for the return delivery costs lie with the Client. Upon return the goods will be inspected and a refund made within 30 days.
- Delivered products can only be returned after prior written consent and according to the instructions given by Us with regard to the manner of returning the product(s).

Damaged goods/ Transit Damage
- Any discrepancy or damage must be notified to the carrier and Ourselves in writing 3 days of receipt of goods otherwise claims cannot be entertained.
- Any claim for damaged or defective goods can only be entertained if the goods are returned to Us in their original packaging (or similar suitable packaging) to ensure sufficient and effective protection.

Defective products and complaints
- Our products comply with the demands and functionalities that can realistically be set for such products if used in the regular manner and for the purposes intended for. As an handmade product, certain items may be subject to minor deviations in shape/colour. All information and photos with regard to the colours, materials, sizes and details of the product are to be considered as an indication of such product. Minor deviations of these aspects cannot be a cause for return of the product, dissolution of the Agreement or price reductions.
- Upon delivery, the Client is obliged to check whether the products comply with the Agreement. Should this not be the case, the Client shall notify Us in writing within a period of 2 weeks after delivery.
Prices and Payments
- We are entitled to adjust the purchase price after confirmation of a purchase order if the prices for resources, import duties, taxes or other external costs (including currency variations) have risen. We will inform the Client by e-mail as soon as possible of such adjustment.
- The prices for the products offered via Us are in GB Pounds and are excluding costs of handling and dispatch, applicable taxes or other duties, unless otherwise notified or agreed by Us.
- We take payment through PayPal, unless otherwise notified or agreed by Us. Your order may be governed by further payment/ordering conditions (please visit for further information).
- The term of delivery starts after payment of the purchase order has been received by Us, unless Parties have agreed otherwise.
- We use a door to door courier delivery service and deliveries can be made any time between 9am and 6pm (Monday – Friday). Throughout the process the Client can use live tracking to monitor the progress of purchased item.
- The Client carries full responsibility for providing Us with the correct delivery address and to ensure that there is someone at the address to receive the parcel from the carrier; as well as to keep track of the parcel as soon as We e-mail the tracking details.
- The date for delivery given by Us is provided as an indication and shall never constitute a fixed or fatal deadline. Should a date for delivery be exceeded, this shall not give the Client the right to claim compensation from Us.
- Unless stated, please allow up to 5 working days for deliveries to an UK address. We are also able to arrange delivery of goods to other EU countries and international address and will always seek to use the most cost/quality effective service. Such delivery costs will be agreed with the customer in advance.
- The Client is responsible for any and all duties and customs charges that may be incurred.
- Should delivery be delayed by Us the Client shall be notified of this no later than 3 weeks after payment of the purchase. The Client shall in such a case have the right to cancel the order without incurring costs.
- If a delivery is rejected by a Client the costs arising from this rejection can be charged to the Client as well as the damages suffered by Us.
Additional policies and FAQs
Retention of title
- All products supplied remain the property of Tiago da Fonseca until the Client has complied fully with all obligations.
- All products supplied by Us shall be at risk of the Client as soon as they are delivered to the Clients' premises.

- The Client's privacy and security is very important to Us. We will never sell or distribute any customer information, under any circumstance.

If you have any questions, please do not hesitate to contact us via Etsy or or e-mai Us at mail[at]