TheBilboaLoft

Bilboa • Quality Handcrafted, Sustainable Fashion •

Byron Bay, Australia | 181 Sales

TheBilboaLoft

Bilboa • Quality Handcrafted, Sustainable Fashion •

Byron Bay, Australia 181 Sales On Etsy since 2015

5 out of 5 stars (62)

Shop owner

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Osha

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Osha

Reviews

Average item review
5 out of 5 stars
(62)
See reviews that mention:
quality 10 shipping 9 customer service 13

Updates

Introducing RHŒA SS17.
Featuring lots of smooth linens, soft silk and beautiful cottons to keep you cool all summer long and to layer up on cooler days.
Dreamtime Printed Set on dreamy girls...

About

Bilboa.

Emphasising beautiful shapes, and interesting prints, Bilboa strives to consciously create, quality handcrafted goods, with an elegant yet quirky aesthetic.

Drawing inspiration from her nomadic upbringing, designer and creator Osha aims to instill a feeling of wonder and empowerment in all of her pieces. Honing skills learnt as a professional costume maker, she produces garments that are striking, and unique, that are still practical and comfortable to wear.

Every aspect of Bilboa, from designing, to cutting, to construction is lovingly done by hand, in the hills of Byron Bay.
Firm believers of the slow fashion movement, we make many of our garments on demand, so can happily customise garments to specific measurements.

Crafted from dead stock, organic and vintage fabric, our designs are determined by what we have on hand, and we strive to source all our fabrics from ethical backgrounds. Working around imperfections, transforming discarded and excess fabric, to give it new life in small run, and one-off pieces. Patterns are shaped to fit the fabric, and optimize fabric consumption.

Featuring vibrant colours, and bold patterns, we hand print onto fabric; using eco friendly paints to mininise waste and water usage. From packaging to tags, we strive to reduce our footprint on the earth, by using only recycled paper products.

Thank you for supporting Australian handmade, ethical manufacturing, and enjoy wearing garments made with love and care!

To say hi contact:
hello [!at] bilboa.com.au

Shop members

  • Osha

    Owner, Designer, Creator

    Hi! I'm Osha. A costume maker by trade,I believe in creating garments that embody more than just your style.

Shop policies

Last updated on February 20, 2017
Hi!

Thank you for visiting the Bilboa Loft. All out items are handmade here in Sydney, Australia, using suitable materials. If you have any questions, or would like to ask about custom orders, please don't hesitate to ask!

Happy Browsing!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
As all items are handmade, we take all care to ensure their quality, but if your item arrives with a fault, please contact us to discuss exchange or refund options.

If you have changed your mind, or ordered the wrong size, we can organise an exchange, but no refunds- so please read item descriptions and sizing carefully, and contact us with any questions before ordering.

To do an exchange, items must be returned within 10 days, in an unworn/unused condition, with original tags and packaging. Return shipping and replacement shippingcosts will be at buyer’s expense.

CUSTOM ORDERS

Unfortunately due to the nature of having something made specially for you, refunds and exchanges are not available on custom orders.
Payment
We accept Paypal, Easy Gift Cards and Credit & Debit Cards.

All orders will begin processing once payment has been received.
Shipping
All orders are sent with Australia Post, or local Couriers.

To track your item visit:
http://auspost.com.au/track/

For exact shipping times:
http://auspost.com.au/parcels-mail/delivery-times.html


DOMESTIC ORDERS

All orders are sent using AusPost Parcel Post or equivalent courier, which includes door- to-door tracking. Your tracking number will be sent to you upon dispatch, so you can follow you orders journey.

Parcel Post takes between 2-7 working days, though some regional areas may take longer.

Express Post is available on all Australian orders- just select the Express Post option at checkout.

Express Post is typically overnight between metro areas.


INTERNATIONAL ORDERS

All international orders are sent using AusPost Pack & Track International, which includes door- to- door tracking. Your tracking number will be sent upon dispatch, so you can follow your orders journey across the world!

If you would like the cheaper option of Airmail, please message us for a customised shipping profile. Please be aware that Airmail does NOT include tracking or insurance, and unfortunately we cannot offer refunds or exchanges on items damaged or lost, when using this service.

DUTY & IMPORT TAXES

For country's that charge customs duty and tax for products purchased overseas, it is up to the buyer to cover those costs.

A handy way to calculate what these will be is through:

http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

INSURANCE

Insurance and extra cover is available with all shipping options, and is recommended on international orders over $200. Please contact us for exact costing.


DAMAGED GOODS

If your items arrive damaged from transit please contact us immediately, so we can organize an exchange through Australia Post.
Additional policies and FAQs
GIFT WRAPPING

All items are sent wrapped and ready to gift to someone else, or as a treat for yourself! They are packaged using 100% recycled paper and materials, and printed with soy based, non toxic inks. (An example is picture in the About Shop section)

If you would like a personalised message added to your order, please add it to 'Notes' when checking out.