If you are, for any reason, unhappy with your purchase from The Black Apple, or your order is damaged in transit, please let us know and we will be more than happy to make it right via refund or replacement.

We are unable to take on custom orders.

We happily accept payment via all major credit cards (through Etsy and Paypal) as well as Paypal payments.

Your order will be processed & shipped within 5 business days from the date of purchase/payment. Please feel free to contact us with any questions, etc., about your order!

*** Please understand:
- We are not responsible for errors on the part of the buyer, such as errors in the shipping address provided.

- We cannot be responsible for lost international packages. USPS first class international often only provides tracking until the parcel leaves the U.S. & additionally, we cannot control & have no access to each country's customs & delivery particulars

- We cannot mark international orders as "Gift" on the customs form or otherwise falsify customs information.

-Since we have no control over each country's specific mail service & customs office, we can only ship the package in good faith & send it on its way.

-We have no responsibility or information regarding import duties, taxes, customs, etc. that might be charged by the home country of our international customers.

Customs are the responsibility of the purchaser, and are, unfortunately, very often a part of purchasing internationally.