I know online shopping can be a bit tricky, and it's very important to me that you're satisfied with your purchases. Your order is personally handmade for you with the highest attention to detail, craftsmanship and design and I want it to be the best experience. If for any reason you are not completely happy with your purchase, please contact me as soon as your item is received.

Exchanges and refunds will only be allowed within 7 days from when your order tracking shows it has been delivered. All exchanges/returned items must be unworn/unused and in the condition/packaging as they were sent out.

Please carefully repackage back into the original packaging to avoid any damage when returning. If your item is returned damaged during return shipping, or if the package is lost, a refund will not be given. Return/exchange shipping fee's will be the responsibility of the buyer.

These items are Final Sale:
Personalized jewelry (including custom styles, letter stamped orders & photo service orders)
Custom chain lengths
Custom color requests
All earrings (sanitary reasons)

You can select to pay with your credit card, Paypal, Shop Gift Certificates, or Etsy Gift Cards.
All methods of payment must be received & cleared before shipment.

* California orders will include sales tax.
* International buyers are responsible for all/any of your countries Import Taxes, Duties, Vat, etc. Please read shipping policy for full details.

All items are made to order and shipped via USPS First Class Mail. Currently, your order will ship within 5-7 business days from the date of your purchase. If you need sooner, please send me a quick note or include on your order at checkout.

Priority & Express Mail upgrades are also available at checkout.
*This does not change your order ship date, just the actual shipping method for a faster delivery time. If you've already made a purchase, your scheduled shipping date can be found on your order page.

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► U.S. ORDERS:
All U.S. orders are shipped by USPS First Class mail with tracking & delivery confirmation. This information can be found on your Etsy order page and/or your shipment notification email.

Selecting to ship Priority mail will include insurance & guaranteed delivery.

USPS Domestic delivery time:
USPS - First Class Mail: 2-7 business days
USPS - Priority Mail: 2-3 business days

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► INTERNATIONAL ORDERS
All international orders are shipped by USPS First Class International mail. *Delivery time may vary depending on your country's customs process (between 2-5 weeks). USPS tracking for International shipments only show where they are in the USA. Once your package is outside the US, there will be no update until it’s been delivered.

Selecting to ship Priority mail will include insurance & guaranteed delivery.

USPS international delivery time:
USPS - First Class International: 1-6 weeks*
USPS - Priority Mail International: 6-10 business days*

Import Taxes, Duties, VAT charges:
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Please note that Import Taxes, Duties, & VAT charges (if any) are not additional shipping costs & are not covered/included in your Etsy purchase. These are determined & assessed directly by your country. Visit your country's customs agency website for more info.

Upon purchase, the buyer takes full responsibility for all/any of your countries Import Taxes, Duties, Vat, etc. I am not responsible for any additional charges that your country imposes on your package, nor can I predict what they might be. It is illegal for a seller to mark a package as "gift" in order to avoid these fees.

For more information about customs fees, please read the Etsy FAQ:
https://www.etsy.com/help/article/5023

► LOST PACKAGES
Please make sure your Etsy address is correct & safe to receive items.
Refunds for lost packages are not provided.

If you are shipping domestic/international & need insurance with guaranteed delivery, please upgrade your shipping Priority or Express Mail.

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- If a package is lost/stolen and tracking information shows the package was successfully delivered, the buyer will be responsible and a refund/discount will not be given.

- Though it is very unusual, if your package tracking is no longer updating after showing it has been received by the USPS, it will be the responsibility of the buyer to open a USPS claim to recover the package/payment.
(*claims can only be reported on Priority or Express Mail)

- If your package is delivered back to me for any reason I will not refund the shipping costs. Furthermore, if you want the package sent back out to you again you will have to pay for shipping again.