My customers are valuable to me. If you are not completely satisfied with the item/s you have purchased, please contact me immediately and I will be happy to work with you to solve any problems that you may have. I am always available to answer any questions or concerns you may have.

Due to possible delays with USPS I am unable to guarantee delivery by a specific date. Please order ahead of time for your special event.

I want you to be happy with your purchase! If you are not pleased with your purchase, please contact me within 7 days of receiving your order to arrange for return and refund (minus shipping). I will only accept returns if you notify me of the return within 7 days and I receive the item within 14 days of delivery. I am not able to accept returns on CUSTOM items. All returns are subject to a 25% restocking fee on the item’s purchase price. Customer is responsible for cost of return shipping for all returns.

I currently accept credit card and Paypal payments. Payment is due within 24 hours of purchase. Thank you for your purchase!

All garlands are made-to-order and will post in 3-5 business days (Monday-Friday). I don't ship on Saturday or Sunday. Your ship date can be found on your Etsy receipt email or under "my purchases" within Etsy or the Etsy app.

Monday orders -- ship by the next Monday
Tuesday orders -- ship by the next Tuesday
Wednesday orders -- ship by the next Wednesday
Thursday orders -- ship by the next Thursday
Friday, Saturday, & Sunday orders -- ship by the next Friday

I use the United States Postal Service to mail all of my packages. USPS First Class Mail states that their shipping usually takes 3-5 days within the US. Due to possible delays with the USPS, I am unable to guarantee delivery by a specific date.

***PLEASE DOUBLE CHECK YOUR MAILING ADDRESS! I WILL MAIL YOUR ORDER TO THE ADDRESS ON YOUR ETSY ACCOUNT. If you notice an error with your shipping address please contact me right away! ***

I only ship directly to my customers and will not ship to package forwarding companies.

*** International Shipping: Please be aware that shipping to outside of the US can take from 2 WEEKS up to 8 WEEKS to receive. Please take this into consideration before placing your order. Due to international postal services and your country's customs processing, I am unable to guarantee international delivery by a specific date. Once your order has shipped, I am unable to cancel your order.***

***Please be aware that I do not pay any duties, custom fees, VAT, or any other associated fees. These fees are the responsibility of the customer.*** To read more about Etsy's policies regarding VAT, custom duties, and import fees, click here: https://www.etsy.com/help/article/5023 and to read about Etsy's VAT policies click here: https://www.etsy.com/ie/help/article/5524.

INTERNATIONAL ORDERS: International orders are shipped USPS First Class Mail.

PLEASE BE AWARE: Per USPS policy an international package can take up to 90 DAYS to receive. A report cannot be filled with USPS until after 90 days. I cannot be responsible for lost, damaged, or delayed packages. Also, please be aware that I do not pay any duties, custom fees, or any other associated fees. These fees are the responsibility of the customer. I cannot cancel your order once it has shipped.

UK BUYERS -- ****Your purchase is subject to VAT at 20% of the purchase price and shipping cost plus an additional £8 surcharge. You will likely be required to pay this to collect your order from the Royal Mail.***

Please educate yourself on your country's customs information including any fees that may be incurred on your end before purchasing. This information can be found at your local post office or on the web. Every country varies. Thank you!

**Please note that my garlands are not toys and should be kept out of the reach of children as they present a strangulation/entanglement/choking hazard.

I do my very best to represent the colors of each garland on screen as they are in person. However, there can and will be variance in how my pictures are presented across different monitors, phones, and other devices.

Each of the felt balls is hand-rolled and is as unique as a snowflake. There will be slight variance in size and color making each one truly beautiful and unique.

I am not accepting wholesale orders at this time. Thanks!