the brick kiln handmade pottery by karen guethlein
thebrickkiln's Shop Policies
Thank you so much for visiting my little pottery shop where every dish is made with love!
All of my pieces are bisque fired in an electric kiln.
They are fired to cone 05 and made of stoneware.
Each piece is hand built and therefore very unique. All dishes have a rough edge and it is painted with a brown glaze. I have no pre-made pieces of pottery in my shop. There will be tiny cracks and uneven glazing at time. Again, you are purchasing a unique, handmade one-of-a-kind piece.
I accept Paypal and Credit Cards.
PayPal User: PLEASE READ THE NOTE BELOW!
Note: Etsy's letter to the buyer confirms a sale; notifies the seller of the sale, and also removes the item/s from the sellers stock on line. It does not confirm that the sale has been finalized. ETSY'S FINAL CHECKOUT PAGE should bring the buyer to the buyer's own PayPal account. If this does not occur, the proper steps were not taken...try again. Until the buyer verifies the purchase in their own PayPal account, and PayPal notifies the seller that the purchase has been paid for, the shipment is held.
If you feel that you did complete your order, go to “your Etsy”(first page)and in the upper-left corner click (purchases), find the order that is in question, and to the right of it, click (view). If there is a extra-large green-check-mark the order was finalized, if there is not, click the PayPal button provided and verify order. PayPal will then send the seller an e-mail confirming the payment, and the order will be shipped.
I ship all purchases via USPS priority mail as soon as possible. Please remember that each item is HANDMADE, not mass-produced!
**Each item will ship based on turnaround time listed in shop announcement or in item description depending on season. During Christmas and wedding season there will be times i will have to extend my turnaround times. If you need your item quickly, please convo me and I will do our very best to meet your needs.
I cannot guarantee the exact arrival date of any shipment.
International Shipment: it is this shop's policy to NOT mark any customs forms "gift" for any reason.
Refunds and Exchanges
If an item is damaged during the shipping process, please contact me immediately. I strive to package your item to arrive in perfect condition. I will not accept responsibility for items arriving damaged as I do not have control over package after it leaves my shop.
I cannot refund or accept returned item/items that have been PERSONALIZED for any reason.
If your wedding has been cancelled, please contact me. If your order has not been made then I am willing to discuss a refund. If you order has been made, then there will be no refund.
Additional Policies and FAQs
COPYRIGHT on all original designs is held by the brick kiln. This includes all wording in listings and photographic depictions of items for sale. Sale of an item does not confer the right to the buyer to reproduce the item in any way. Please feel free to report any infringements directly to us.
The trademarks (registered or not) and logos used or displayed on Etsy belong exclusively to the brick kiln. Nothing in my Etsy shop may be interpreted in any way that would allow the use of a trademark shown on Etsy without prior written consent from the owner of that trademark.
All of my dishes are hand built and therefore have a rough, textured edge that is painted with a chocolate brown glaze. my dishes are not mass produced and therefore no two will ever be exactly the same.
Last Updated January 20, 2014