TheBrokenHouse

Rustic Paper Mache & Wooden Home Decor

Oxford, New Jersey 1948 Sales On Etsy since 2008

5 out of 5 stars (895)

TheBrokenHouse

Rustic Paper Mache & Wooden Home Decor

Oxford, New Jersey | 1948 Sales

Shop owner

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All Items

Sheri

Contact shop owner

Sheri

Reviews

Average item review
5 out of 5 stars
(895)
See reviews that mention:
quality 44 shipping 156 customer service 93

About TheBrokenHouse

Sales 1,948
On Etsy since 2008

Around the web

Shop members

  • Sheri

    Owner, Maker

Shop policies

Last updated on November 5, 2018

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
I don't accept exchanges
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Returns and exchange details
I will accept returns of an item that does not meet your expectations within 14 days of purchase. I do ask that you notify me that you are making a return within 7 days of receiving your item.

You are responsible for the total shipping costs. Refunds will be for the purchase price minus your original shipping costs. I will refund your payment only after receiving the return. Returns must be in the same condition as when sold.

Custom/personalized items or international orders may not be returned.
Payment
I accept Paypal, credit cards, and Etsy gift cards. I will also take personal checks or money orders - please contact me if you wish to pay this way.

I will happily reserve items if you are unable to pay right away. Please contact me prior to buying.
Shipping
I ship whenever necessary!

I love a pretty package, just like the next girl, but I live in the real world where packages sometimes get hurt during transit. I believe in protecting the items you have purchased over making the package look "pretty." I also reuse boxes and packing material in order to keep shipping costs low (it also helps the environment out a little, right?).

USA - All items are shipped via the USPS, either first class or priority mail. I will happily upgrade first class shipping to priority mail if desired. Insurance is optional for first class mail. $100.00 insurance is now included with priority mail items

INTERNATIONAL - All items are shipped first class international mail or may be upgraded to priority international mail. I will use bubble wrap and packing pillows to ensure that your items get there safely:)

**Customs and import taxes**
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Tracking/delivery confirmation will be sent to you when your order ships.
Additional policies and FAQs
I love to do CUSTOM orders, so don't be afraid to contact me if you can't find the color or size you are looking for:)

I also take on large orders, time willing. I have supplied weddings with candlesticks, birthday parties with box centerpieces, and egg orders to various stores.