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thecharmedwife's Shop Announcement

SHOP ANNOUNCEMENT
How to contact me?
ETSY only, I do not use email or the telephone for my shop.

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Currently NOT accepting any RUSH orders.
I will be away from my studio, and unavailable to answer any questions August 27-31st. All orders that are/were due to ship during this time are going out on time.



♥ CURRENT TURN AROUND TIME ♥
• 10 business days, starting the day AFTER your order is placed. (National holidays do not count)

• Your purchase will ALWAYS ship by the date on your receipt ~sometimes sooner, but never after~ UNLESS I have contacted you.

PLEASE • PLEASE • PLEASE ~ CHECK YOUR RECEIPT BEFORE ASKING THIS.

To check your SHIP BY date please go to:
YOUR ACCOUNT (top right-hand corner of screen)
PURCHASES & REVIEWS
VIEW RECEIPT
VIEW SHIPPING DETAILS


• I ship PRIORITY mail (Should arrive 2-3 days from the time it ships)
• See RUSH info below if you need it sent out asap.
•You will receive a notification as soon as I print the shipping label, letting you know your purchase is on the way.
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IMPORTANT:
♥ If you need something that is not included in the listing please contact me BEFORE placing your order and I will be happy to set up a custom listing for you with the additional changes ♥
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♥ COMMUNICATION WITH ME ♥
ETSY
CONVOS
ONLY

NO EMAIL
NO PHONE
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♥ ORDERING ♥
PLEASE do NOT include the name/s that are listed in the sample photo. ONLY the name/initial you would like. AND/OR other details necessary. Keep it as simple as possible. To avoid unnecessary confusion.
EXAMPLE:
Fred
Aquamarine
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♥ CUSTOM LISTINGS ♥
Please note that all my pieces are custom made and that I can stamp basically what you need as long as it fits. You will need a custom listing ONLY when you want something different than what is listed in the description. It is not necessary to use this feature for items you just need to change the name on, that info goes in the NOTE TO SELLER section when you checkout.
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{ ◘ Shipping Time ◘ }
• Once you receive your shipping notification, please allow 2-3 days for the item to arrive.
• IF the package does not arrive, please contact me within 7 days so we can take care of that, otherwise....I cannot be held responsible.
• Your tracking number will be in the notification you received.
• This does NOT apply to international orders.
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{ ◘ RUSH ◘ }
•Please message me before adding the RUSH option to your cart to make sure I have all components of the item you are ordering in stock and available to go out immediately.

•At this point (04.28.15) the RUSH option only means that your item/s will ship in time for Mother's Day.

•Here is the link for the RUSH option:
https://www.etsy.com/listing/113526389/rush-order-bump-me-to-the-front-of-the?ref=shop_home_active
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{ ◘ Stamping ◘ }
• The back of the charms CAN NOT be stamped.
• PLEASE note that if the example is in a lowercase font ALL of the letters will be LOWERCASE -I do not have both uppers and lowers for every stamp set, so IF it is important that something is capitalized - please tell me when you checkout, that you want it in CAPS. If it's unavailable, I will message you asking how to proceed.
• Everything is hand stamped by me. The letters/spacing may not always line up perfectly. These items are hand made, not machine stamped.
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NOTE:
Minor scratches might appear on your necklace, especially the layered and the ones with birthstones, because of the rubbing of the metal discs between each other and the birthstones, you can polish those light scratches and mild marks with the polishing pad sent to you with your necklace, please contact me if you have more questions... you can also buy additional polishing pads from my shop.

ALSO NOTE:
Most of the items in my shop are sterling silver, due to it's reflective nature it is very difficult to get a good photo showing that - with out a reflection. PLEASE read the listing details carefully, sterling silver is SILVER and SHINY.
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{ ◘ SHIPPING ◘ }
• Shipping addresses are automatically generated onto the shipping label from your order form, I do NOT manually enter this information.

•PLEASE PLEASE PLEASE make sure your address is correctly entered when you checkout. Having to change it results in having to cancel the order and resubmitting with the correct information.

• If an item is returned to me, you will be responsible for the shipping fee again to get it to the correct address.

•The tracking numbers show in detail where the packages are, with the exception of international packages.

• SMALL FLAT RATE Priority BOXES (US orders only) which is ALL I use, include insurance for up to $100.

•Additional Shipping insurance can be purchased, please contact me for more info.
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{ ◘ SHIPPING A GIFT ◘ }
• Be sure to change the address to the recipients address.
•The labels are automatically generated, I do not enter that information by hand.
• GREETING CARDS to add a personal message can be added to your order by clicking on the link below:
https://www.etsy.com/listing/201295680/gift-card-hand-written-note-card?ref=shop_home_active_7

• Because a high percentage of my sales are gifts, I DON'T SEND invoices with the shipments, your Etsy or PayPal receipt is your invoice, you can also print one if you go to 'your etsy' and you chose 'your purchases' you will see all the items you have purchased

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{ ◘ INTERNATIONAL ORDERS ◘ }
• PLEASE read BEFORE making purchase.
• I have absolutely NO control over how long the package takes to make it to you, the departure date will be on your receipt, it will ship no later than that date, you will receive an automated message from ETSY letting you know your item has shipped.
• I have had SEVERAL packages getting held up in customs and I cannot be held responsible.
• It can take several weeks (according to the USPS) for these packages to arrive.
• A "RUSH" order simply bumps you to the front of the line on my end, once it leaves my hands...it's up to the postal service.
• ALL international packages are sent REGISTERED Mail.
•You the buyer are responsible for any additional 'duty' charges VAT fees, or import tax that may occur once the package gets to your country.

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{ ◘ LAST, but NOT LEAST ◘ }

• PLEASE, PLEASE, PLEASE check ETSY to make sure I do not have any questions regarding your order, I communicate strictly through ETSY.

• I cannot be held responsible for changes made to your order AFTER the order is placed, it is EXTREMELY important that ALL information is given in the NOTE TO SELLER section WHEN you checkout so that it is printed out on the order form.

• IF there is something wrong with your order, please contact me with in 5 business days of the item being delivered.


•Thank you, and I can't wait to create something special for YOU!

• Please also read through STORE POLICIES

New to ETSY? Here's how to order:
http://www.etsy.com/help/article/339

This shop accepts Etsy Gift Cards.