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Chasity Clack

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Chasity Clack

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Shop policies

Last updated on March 5, 2011
Thank you for visiting The Clack House Handmade Candles & Tarts! Customer Service is something I take VERY seriously. I take pride in all my products & carefully inspect each and every one before they are shipped! Please feel free to convo me anytime with questions.

International Shipping:
Custom duties and taxes are the responsibility of the buyer. Willing to ship Internationally on a case by case situation. Please contact for details and I will look into shipping costs for you. :)

My Blog: http://theclackhouse.blogspot.com
Follow Me on Twitter: http://twitter.com/theclackhouse

Be our fan on Facebook!
www.facebook.com/theclackhouse

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Please visit my Etsy profile for my current scent list. :)

My Mother asked: "What is a candle tart"? I replied "Wax tarts or Candle tarts are for use in potpourri burners. They are commonly referred to as "tarts" named after the pastry due to their tart-like shape, and do not require a wick." I get this question all the time so I figured I would add it to my shop. =)

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
**NOTE** Refunds are handled on a case-by-case basis.
Payment
Payment is due no later than 3 days after purchase. If payment is not received within that period the order will be canceled.

**NOTE** I know that "life" happens, and am a very understanding person. If for some reason you can not make payment within that time period, let me know and I am certain we can work something out. Plus, I know most people get paid on Fridays, so if you purchase on a Monday or Tuesday, all you have to do is let me know that you will be sending in payment and what date to expect it. :)

I do accept money orders, but ONLY POSTAL MONEY ORDERS. I DO NOT accept personal checks.
Shipping
***Please allow 3 days after purchase date to hand pour your candles & tarts. I ship all items via Priority Mail Shipping. That way it gets to you faster. I don't like shipping candles & tarts slowly. They might end up in a truck somewhere & due to the handmade nature they need to be shipped as fast as possible.
Additional policies and FAQs
I WELCOME custom orders! Convo me anytime with questions!