thecottageneedle

The Candy Store for Cross Stitchers™

Medford, Oregon On Etsy since 2011

82,601 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

thecottageneedle

The Candy Store for Cross Stitchers™

Medford, Oregon | 82,601 Sales

5 out of 5 stars

Shop owner

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Announcement    Quick shipping :: Serving stitchers for over 9 years :: personal service :: special orders welcome

The Cottage Needle is a cottage-based needlework shop offering personal service and the highest quality cross stitch fabrics, fibers, notions and patterns from around the world. The Cottage Needle specializes in the latest designs from top designers as well as hard-to-find patterns and notions.

Happy Stitching!

Rachelle
The Cottage Needle

:: facebook.com/thecottageneedle
:: Instagram: #thecottageneedle #getyourstitchon
:: thecottageneedle.com

Announcement

Last updated on Aug 2, 2020

Quick shipping :: Serving stitchers for over 9 years :: personal service :: special orders welcome

The Cottage Needle is a cottage-based needlework shop offering personal service and the highest quality cross stitch fabrics, fibers, notions and patterns from around the world. The Cottage Needle specializes in the latest designs from top designers as well as hard-to-find patterns and notions.

Happy Stitching!

Rachelle
The Cottage Needle

:: facebook.com/thecottageneedle
:: Instagram: #thecottageneedle #getyourstitchon
:: thecottageneedle.com

Items

Request Custom Order
Contact shop owner
82601 Sales
16156 Admirers
 

All Items

Rachelle

Contact shop owner

Rachelle

Reviews

Average item review
5 out of 5 stars
(19216)
See reviews that mention:
quality 711 shipping 3798 customer service 2640

About thecottageneedle

Sales 82,601
On Etsy since 2011
  • Beautiful detail on these vintage-look scissors, lots of styles for every budget available!
  • Fine handmade wooden needle minders are always in stock at The Cottage Needle!
  • I carry a variety of supplies including hand-dyed embroidery floss in cones from Weeks Dye Works!

Sharing My Love of Stitching With Others!

Welcome to The Cottage Needle! I opened my online needlework shop in 2011.

My goal is to provide high quality needlework materials to stitchers of all ages and I take pride in serving stitchers with personal service. I carry only the highest quality needlework products and tools from around the world including hand-dyed linens and embroidery threads.

I ship 5-6 days a week with protective shipping materials that ensure your purchased items arrive quickly and safely. My goal is to be a responsible partner in keeping packaging to a minimum and I am very excited to now offer a select group of downloadable patterns to reduce our carbon footprint.

Happy Stitching ~ Rachelle

Shop members

  • Rachelle

    Owner

    Originally from Northern CA, I've stitched all my life. I love helping stitchers find just the right materials to create beautiful projects that will be shared with generations to come.

  • Taylor

    Technical Services Manager

  • Mia

    Social Media Coordinator

  • Kayla

    Customer Service Lead, Shop Curator

  • Donna

    Administrative Assistant

  • Candice

    Intern

  • Abbey

    Intern

Shop policies

Last updated on May 4, 2020
Thank you for visiting The Cottage Needle!

I pride myself on offering personal service, fast shipping, and a wide selection of quality patterns and supplies from around the world.

I hope you enjoy browsing the shop and have fun adding new favorites to your stash!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
If you are unhappy with your order for any reason please contact me within 1-2 business days of receiving your order. I will do my best to resolve the problem quickly. Orders after this time-frame are not returnable. Items returned without prior authorization from the seller may not be refunded.

PATTERNS and OTHER PRINTED MATERIAL: Due to the protection of copyright laws, patterns, charts, leaflets, coloring books, and designs, including digital files are not returnable or refundable.

FABRICS: Please note that all fabrics are cut to order, and thus considered a "custom order" per your request, and are not returnable or refundable because of this custom cut process. If a cancellation request for fabric is submitted after a fabric is cut, but before an order is shipped, a 10% cut fee will be deducted from the amount refunded to the buyer.

RETURNS NOT RELATED TO USPS DAMAGE: Item(s) must be in "like new" salable condition. The cost of return shipping is NOT REFUNDABLE.

Colors may look different on different computer monitors and may also be slightly different in size and color due to the dyeing process. If you have any questions about fabric size or please contact us before placing your order.
Payment
I accept PayPal (including e-checks), debit and major credit cards, and Etsy gift cards.

If you are having issues with PayPal or any other aspect of the transaction, please do not hesitate to contact me. I will work with you to accommodate your needs.

Many states require sales tax to be added to your order, which in turn requires me to collect sales tax at the time of sale.
Shipping
INTERNATIONAL SHIPPING: I DO ship internationally, but due to recent USPS rate increases, my listings may not show shipping rates to some countries. PLEASE CONTACT me directly via Etsy message to get a shipping quote if you'd like me to ship outside the US.

My goal is to ship orders out within each item's noted estimated timeframe from receipt of payment in a sealed flat mailer, flat rate envelope, bubble mailer, or box with packing material to ensure a safe arrival. All shipments within the United States are sent via USPS First Class, Priority Mail, Media Mail, or Standard Post depending on the type, weight, and size of the package. At my discretion, large orders may be shipped requiring a signature for receipt of package. A tracking number and/or Customs Declaration Number is provided on all packages. Please check your e-mail address on the order for shipping notifications.

Please ensure that your mailing address is a secure location for delivery and is updated before placing your order. Signature confirmation and/or insurance services are available if arrangements are made in advance for an additional fee. Please contact me before purchase to add this service onto your order.

PDF/DIGITAL FILES: PDF files are available for instant download via your "Purchases" folder once payment is received. NO PAPER PATTERN WILL BE MAILED.

Your items will be shipped to the address on the Etsy order unless specified in the "Comments" section of the order.

If an order is returned by the post office because of an incorrect address or the address is undeliverable as provided on your order, the order can be reshipped to a new address for an additional shipping cost.

Please review USPS information (http://pe.usps.com/text/imm/ab_toc.htm) for questions regarding prohibited items and prohibited countries.

Duty/Customs/VAT fees and/or taxes may be charged on shipments outside the USA (including digital files). It is the Buyer's responsibility to pay these fees/taxes. Please contact your country's customs/import agency for duty/tax/fee information as I do not have this information.

I reserve the right to cancel an order and issue a refund for orders to USPS restricted countries.

I am not responsible for lost or stolen packages after your package has been submitted to and accepted/received by the US Postal Service or other applicable shipping carrier. If your order is stolen, please file a stolen mail report with the USPS in addition to a police report with your local Police Department.

If an order is returned because the package was refused by the buyer, a refund may be given minus the amount paid for shipping and fees.

If an International order is returned "undeliverable" and was shipped via Priority Mail International Flat Rate Envelope and/or Small Flat Rate Box, the buyer will be charged return postage charges via a new listing or Paypal invoice.
Additional policies and FAQs
I am happy to take special orders and they make take anywhere from 1-12 weeks* to ship to you depending on the vendor and/or production time. Please note that special orders are non-returnable and non-refundable. *Sometimes the dyeing of fabric can take longer depending on their dyeing schedule. Please contact me for more information.

If you have any questions about any of my items or policies please do not hesitate to contact me either by sending an Etsy message.

More information

Last updated on Jun 1, 2020
Frequently asked questions
Is it hard to cross stitch?

Cross stitching is kind of like lacing up shoelaces and it is not as hard as you might think. Check out this great tutorial to see how it is done, but don't forget you can always contact me with questions ~ www.stitchingthenightaway.com/reports/howtoevenweave.pdf

I need "ALL" the supplies to complete this project...can you help?

Absolutely! I carry everything you'll need to stitch up your next project...including patterns, Aida and linen, threads, needles, hoops, and the most beautiful needle minders you'll ever see.

How do I get coupons for being a "repeat" customer?

As a repeat customer you can receive future coupons from the shop! Before making a purchase please favorite the shop and go to "Your Account Settings near the top right-hand side of your screen > Emails > and select "Coupons and promotions." Each time you make a purchase, you'll receive a new coupon either by e-mail and/or on the bottom of each packing slip. Repeat international customers can contact me via Etsy message for the current coupon.

Can you "Special Order" a pattern or supplies for me?

Absolutely! Please let me know the name of the chart and/or who the designer is and I'll get you all set up in a jiffy...that is what I'm here for!