Buyers have up to three days to pay, once the three days have expired, a notice will be sent that the item has been relisted.

Buyers must respond ASAP if they do not wish to purchase the item. Please refer to our Refund Policy for more info.

**Please keep in mind that we complete orders as they come in. If you need your item sooner, please contact us so we can see if we are able to complete your order on time OR purchase a "rush my order" listing. We try our best to complete your purchase with care and efficiency to reach you in a timely manner.

Decals: 1-3 business days
Glassware: 1-3 weeks
Woodwork: 2-3 weeks
Handwritten: 1-2 weeks
Prints: 1 week
Sewn Goods: 1-3 business days unless otherwise noted.

Digital Items: Items should be available for download (without watermark) for your personal use. Please credit us when using.

Physical Items: We ship all items using USPS. Shipping cost is calculated through Etsy. We cannot offer a discount (see below for a bulk discount).

Tracking: All packages (aside from decals) will have tracking numbers that will be provided by The Crafty Lot for your convenience. If you have any questions once the item has shipped, please contact USPS. We are no longer in control of what happens to the item.

If you purchase:
1 dozen, you will qualify for 15% off your shipping cost
2 dozen or more, you will qualify for 25% off your shipping cost
***Please contact us so that we can create a custom listing for you to reflect the savings***

We do our best with each item to ensure that it is up to standard. If you are not happy with your purchase, please contact us immediately before reviewing us negatively so that we can remedy any issues.

Every purchase is FINAL SALE. Make sure you double check all your details and specs before checkout.

Refund request BEFORE your item has been made: If we have not already started making your item(s), you will get a full refund.

***If an item is broken or damaged during transit, please send us a picture within 48 hours upon receiving the damaged item(s). The Crafty Lot will issue the customer a partial refund for the damaged item(s). A partial refund is 50% of the selling price. Please purchase a "Broken Glassware Replacement" listing to complete the replacement process.***

*Custom Orders*

All custom orders must be requested by contacting The Crafty Lot. We need a message that will contain details and information needed to start your custom listing and order.

Please be specific if you have a vision for what you want. Send pics of examples if applicable.

For example,
LKA (first, last, middle) in hot pink.
Targaryen in Red, Lannister in Yellow, Martell in Red.

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All decal orders require a font/design option by the buyer. If no font/design choice is given within 24 hours, we will use the default font/design that is pictured in the original listing or mentioned in the item details

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**Please Keep In Mind**

We do not control how our glassware, woodwork, arrives. We do pick the best of our stock for your order.

We try our best to keep all items in stock but if should be out or our vendor is out of stock for the moment, we will contact you about your options.

We fulfill the orders with the details that are provided to us by the buyer and are not responsible for any misspellings given to us.

We cannot control how fast an order gets to you once it leaves our shop.