In the unlikely event that there is a problem with your item then we are happy to offer a full refund (excluding P&P) provided the item is returned in its original packaging and in the original condition. If damage has occurred during postage, please contact us to discuss either a full refund or replacement item sent out upon the return of your damaged item.

Personalised items cannot be refunded. Return shipping must be paid for by the buyer and a refund will only be issued once the item has arrived back in its original condition.

We accept credit cards, debit cards and Etsy gift cards for payment.

Please note: an item will not be sent until payment has cleared. If you are having any problems with your payment, please don't hesitate to get in touch.

All items are packaged in a cellophane wallet to protect the final piece, and sent with a stiff backing board to ensure the design arrives in pristine condition.

Please ensure your address is correct when you place the order. If you realise that this is incorrect at any time, please contact us AS SOON AS POSSIBLE so that your details can be amended and to ensure we ship to the correct address!

Your item will be marked as dispatched as soon as it is posted. Please refer to the information on each item to check estimated dispatch times.

GDPR PRIVACY POLICY

Information I Collect::
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom print, for example), if you contact me directly.

Why I Need Your Information and How I Use It::
I rely on a number of legal bases to collect, use, and share your information, including:
– as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
– when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
– if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
– as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure::
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
– Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
– Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
– Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention::
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU::
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights::
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
– Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
– Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
– Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.


How to Contact Me::
For purposes of EU data protection law, I, Sara Oliver, am the data controller of your personal information. If you have any questions or concerns, you may contact me at hello [!at] doodlethread.co.uk. Alternately, you may mail me at:

Sara Oliver
48 Brooker Avenue, Peterborough, Cambridgeshire, PE4 7AZ