TheDoorStop

Chalkboards, Coat Racks, Valve Handle Cabinet Knobs

Owensboro, Kentucky

TheDoorStop is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

TheDoorStop is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 28, 2013
Welcome to TheDoorStop! I'm Jenny, the face behind TheDoorStop. You can meet me here: http://www.etsy.com/shop/TheDoorStop/about/
My passion is transforming odd cabinet doors into functional (and hopefully, more attractive!) items, as well as sharing unique cast iron decor, knobs, pulls & hooks - both old & new!

If you're one of the 1% of buyers who reads shop policies before buying, kudos to you!

If you're reading after buying, I sure hope you've not run into a snag! If something's not quite right, please contact me so we can work it out asap!

And...if you're a shop owner hunting for shop policy ideas, please remember that my policies below, in all and in part, are copyright of TheDoorStop, LLC. Thank you!

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
• • • • • Returns • • • • •
I genuinely hope that you are not only pleased with your purchase, but that it exceeds your expectations! Sometimes, however, it can be a bit difficult to make a decision from a picture on a screen.

So, what happens if you receive your order and it's just not quite right for the job? Just send me a message within 5 business days of the receipt (delivery date) of your purchase. Items must be returned to me in the condition they were received. Any item returned in unsalable condition will not be refunded. Adding insurance and delivery confirmation/tracking on return shipments is recommended as items lost or damaged are not refundable.

While I do not charge a restocking fee on returned stock items, you (the buyer) will be responsible for return shipping. (Shipping fees are not refundable).***Shipping fees will not be refunded on shipped items.***

• • Returns: Custom Orders • •
Refunds/exchanges on custom order items are handled on a case-by-case basis.

• • • • • Damage / Loss • • • • •
So, what happens if your order was damaged en route to you? Maybe it just didn't make it? Well, I'm a bubble wrap, packing peanut, indestructo box, "fragile" sticker fanatic, but even the best of intentions can be ruined when the postal service gets a little rough! First, where do you live?

INTERNATIONAL BUYERS • If you are outside of the US, please read the International section of my Shipping Policies above to see if your order is eligible for a replacement. If yes, contact me to make arrangements. If no, shoot me a message anyhow - if I have a replacement, I'll be glad to send it at a discounted rate.

DOMESTIC BUYERS • Did you make arrangements to purchase insurance or does the item description specify that insurance is included on the item? Did your order total exceed $50 (If so, I insured your package, so no worries!)
No to both of the above? Please (please!) send me a message anyhow!

If you answered yes to either of the above questions, I will need a little info from you. Just send me a message including:
1. A photo that shows the damaged item(s)
2. The date the damage was discovered
3. The condition of the package (was it smashed? torn? wet?)
4. A contact phone number
I will contact you with any additional info needed as well as make arrangements for your replacement(s).

• • • • • Still reading? You're pretty dang awesome in my book. • • • • •

© TheDoorStop, LLC
Payment
PayPal, credit or debit card, please.
Please note, it is not necessary to have a PayPal account in order to make a payment through PayPal.
Shipping
Any order shipped to the listed Etsy address and returned to me as undeliverable (or if the incorrect address is provided) will be the responsibility of the buyer to have "reshipped" to the correct address. Should you decline having your order reshipped to another address, I will refund the purchase price; shipping fees are not refundable.

• • • • • SHIPPING OPTIONS • • • • •
Please bear with me - there are now more shipping options available which need a little more explanation! You will be able to choose your shipping preference at checkout. For shipping options listed below (but not available on your checkout screen), please contact me. Please note, I ship all orders through USPS and occasionally UPS and FedEx. The USPS offers Delivery Confirmation rather than tracking. USPS commits to post receipt and delivery only of packages, not a stop-by-stop report.

• • • • • DOMESTIC • • • • •
Domestic orders generally are shipped via USPS (larger or expedited packages may be sent UPS or FedEx). Should you wish to purchase insurance on your order, inquire prior to purchase. Uninsured packages that are lost or damaged will be re-sent only at the buyer's expense.

Time in transit:
Please refer to "shipping options" at top right of item listing to see your options for each item. Some items will not qualify for First Class Shipping based on the ship weight.
• 2-5 day delivery: USPS First Class
• 2-3 day delivery: Priority Mail
• Overnight: Express Mail - contact me for rates
Priority Mail and First Class Mail delivery dates are estimated but not guaranteed by either the USPS or DoorStopSupplyShop.

Domestic Delivery Confirmation and Order Tracking:
For items including confirmation, you will receive an e-mail from Etsy with the tracking number once your item has been shipped. In the case of non-delivery or damage, please contact me as soon as possible. If damage has occurred, please include photos showing the damage, the date the damage was discovered as well as your telephone number.

• • • • • INTERNATIONAL (All prices in USD) • • • • •
International orders are shipped through the United States Postal Service (USPS).
The shipping price listed does NOT include insurance, delivery confirmation or registration. I ship items (very carefully packaged) First Class and Flat Rate Priority Mail, for which insurance and delivery confirmation are not available.

The shipping timelines below are for the time in transit. Please keep in mind that each customs office processes packages at vastly different rates, which can significantly affect the time it takes for your order to arrive. If you need your order by a specific date, please contact me for express mail (3-5 business days) or global express mail (2-3 business days) rates.

Basic information pertaining to all international shipments:
• On customs forms, your items will be listed as "merchandise" at the actual value. I will neither mark your order as a "gift" nor adjust the "item value" (please do not ask is this is illegal for both the buyer and seller).
• Any and all fees upon delivery such as customs, duty, taxes, etc. are the responsibility of the buyer. Please check with your country's customs office prior to purchase should you have any questions.
• Orders shipped First Class or Flat Rate Priority Mail are not guaranteed by TheDoorStop, USPS or any other service. Lost or damaged packages will be resent only at the buyer's expense.
• Due to frequent delays in international orders as well as loss of packages, I can only replace USPS Priority Mail or Global Express shipments that have been insured. The shipping rates are significantly higher for insured shipments (please inquire for rates).
• International shipments are assigned a customs reference number, which is not tracking or delivery confirmation. When checking the status of your package, the report will generally show no scans once leaving the US, other than when received in customs and delivered. Please be patient, as each country processes packages at a very different pace.

• • • • • CANADA • • • • •
• 2-3 week delivery: USPS First Class, insurance and tracking not available
• 1-2 week delivery: USPS Flat Rate Priority Mail, insurance and tracking not available
Other USPS shipping options (contact me before purchase for these services):
• USPS Priority Mail with insurance and delivery confirmation starts at $24
• USPS Express Mail (3-5 business days*) with insurance and delivery confirmation starts at $32
• USPS Global Express Guaranteed (1-3 business days*) with insurance and delivery confirmation starts at $46
All prices above are minimum prices and will vary based on the value and weight of the parcel.

• • • • • EVERYWHERE ELSE • • • • •
I am happy to ship worldwide, though parcel services in some countries can be highly unreliable. Any international shipment is entirely "buy at your own risk" unless other shipping arrangements are made with DoorStopSupplyShop prior to purchase.
• 3-5 week delivery: USPS First Class, insurance and tracking not available
• 1-2 week delivery: USPS Flat Rate Priority Mail, insurance and tracking not available
Other USPS shipping options (contact me before purchase for these services):
• USPS Priority Mail with insurance and delivery confirmation starts at $34
• USPS Express Mail (3-5 business days*) with insurance and delivery confirmation starts at $38
• USPS Global Express Guaranteed (1-3 business days*) with insurance and delivery confirmation starts at $58
All prices above are minimum prices and will vary based on the value and weight of the parcel.

© TheDoorStop, LLC
Additional policies and FAQs
The thought that today, someone in Sweden is writing a note on her little avocado green chalkboard, that someone in Paris is opening her cabinets with a vintage pull that I refinished, or that someone right here in Kentucky is hanging their hat on my Valve Handle Hook is the reason I so love what I do! I hope (wherever you are!) that you love and use your items from TheDoorStop every day!

• • • • • Wholesale• • • • •
Due to very high order volumes, I'm currently able to accommodate very few wholesale orders. If interested, please contact me with the following information:
• Your shop name and website
• Your zip code
• A list of the items you are interested in, including the color(s) and quantities of each
Please note that there is a $200 order minimum (wholesale price), not including shipping.

© TheDoorStop, LLC