TheDragonsHorde

All sales are considered final.

If your item arrives broken please contact me immediately with a picture of broken item(s) and packaging. If your package was damaged by the postal service and you purchased insurance for the item(s) a claim will be made with the postal carrier to reimburse you for the damage.

All sales are considered final but I will accept cancellations on non customized products if a request is made within 1 hour after purchase.

All items are shipped 1-2 business days after the order is placed, items are shipped First Class USPS which usually takes 2-5 days unless otherwise noted. Standard tracking is available for packages and can be tracked on Etsy or on the USPS website. The postal service can sometimes be unpredictable and sometimes packages are delayed, damaged, or tragically can even be lost in the mail, as I do not have any control over this I do not assume any responsibility for the package once I have shipped it. If you would like to purchase shipping insurance for your item please message me prior to purchasing.

*****International Shipping*****

Items are shipped USPS First Class Mail International. You may request additional shipping services at your expense. Etsy provides a service to print shipping labels with and I will ship to your default Etsy address only. Please, during checkout, be sure that your address is up to date and you have a FIRST and LAST name included with your address. I cannot be responsible if your address is incorrect or outdated.

Delivery confirmation is included to select countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, France, Finland, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland.

Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery are at the discretion of your country's tax and import regulations. I have no way of calculating how much these fees would be, should they occur, and i am in no way responsible for their execution or payment. For any additional information refer to your local customs agency. Items sold by me will not be marked as a gift on the customs form as this is illegal.

INTERNATIONAL SHIPMENTS CAN TAKE UP TO 6 WEEKS FOR DELIVERY although it is rare that they should ever take that long

If your package is taking too long, check at your local post office/customs to see if it there! They will not deliver it until fees are paid! When an item sits there for too long they send it back. Should this occur I will simply refund the amount of your purchase minus the shipping fee.