Bridal, Home Decor, Shabbily chic, Vintage
theduchesscollection's Shop Policies
Thanks for coming to my shop. We strive to give you the best of our craft. We will always try to make the newest and most innovative of items.
I am not a great picture taker but if any of my pics interest you and you are capable enough to take them off my site you are welcome to. I would request you give credit where credit is due.
We accept paypal and credit cards directly through etsy checkout.
International buyers are responsible for any customs fees. I will put the actual cost of an item on the customs form. Thanks
I ship all my merchandise the least expensive way possible. Usually by USPS. If you would like your merchandise shipped priority or another way please convo me. I will refund any charges over $1.00
Please note: International Customers will be charged actual costs. Please do not ask us to send as a gift.
We attempt to recycle all our boxes and packing materials.
Refunds and Exchanges
I am glad to do anything I can to make right on any merchandise which is not deemed acceptable to you unfortunately due to the timely nature of the business I cannot do refunds you may get a merchandise certificate to use on something else in my shop.
If you are returning something for remake etc. it must be back to me within 14 days of your receipt of the item.
Of course, you will be responsible for return shipping charges.
Sorry no refunds or exchanges on custom orders.
Additional Policies and FAQs
I will gladly do custom orders, allow 2-4 weeks. Notification will be by e-mail when order is done. No refunds or exchanges on custom orders.
Last Updated November 7, 2015