thedurfs' Shop Policies
“Photography is a way of feeling, of touching, of loving. What you have caught on film is captured forever... it remembers little things, long after you have forgotten everything.”
All photos are availalbe as; phographs, giclee format, or as streched and wrapped canvas. Contact us if you would like something in a different size or format and we will gladly set up a custom listing for you.
Paypal is the preferred, safest form of payment. You can use a credit card to pay through Paypal without an account. After you purchase an item through Etsy, you still need to click the "Pay with Paypal" button in order to complete the process. Please contact Paypal if there are any problems submitting your payment.
We ONLY ship to the ETSY address specified on your receipt unless otherwise requested. Please be sure it is accurate.
For US buyers:
Once the tracking# posts "delivered" on USPS.com, that means that package has been delivered. We are not responsible for lost or stolen items. If you would like to purchase insurance or signature confirmation, please let us know and we will send you a new invoice.
Please leave a note on your mailbox to the carrier, tell him/she not to leave the package at your door stop if it's not safe.
All items are currently made to order and ship within 14 business days after purchase. We use USPS First Class or Priority Mail within U.S. and takes 2-5 business days once shipped. This includes delivery confirmation and tracking.
Refunds and Exchanges
Refunds or Exchanges accepted.
If you are unhappy with your purchase for any reason, please contact us for return or exchange instructions. All returns and exchanges must be made within 7 days of the receipt date. Please note that we do not refund shipping and handling charges for returned merchandise.
Additional Policies and FAQs
If you would like a custom order, please contact me directly. All pieces can be blown up to your desired size, custom matted and/or custom framed.
Slight variations/differences in colors/tones from the print to what you view on your screen are considered normal, as all monitors are not equally calibrated. This is not a printing defect.
Last Updated September 25, 2011