thedustyphoenix

Thedustyphoenix

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Announcement    For galleries, printed merchandise, and more crafts, visit my central website: http://thedustyphoenix.com

Announcement

For galleries, printed merchandise, and more crafts, visit my central website: http://thedustyphoenix.com

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thedustyphoenix

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thedustyphoenix

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Shop policies

Last updated on April 30, 2022
I sell handmade items of both original and fan inspired design!

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Payment

* I ONLY accept Pay-pal or direct credit card payments through Etsy.
* Payment is expected to be made immediately. If payment hasn’t been received by the next day then I’ll try to contact you. In three days you get another reminder. After 5 days you forfeit the item and I’ll re-list it.
* If something comes up to prevent you from paying within those 5 days then contact me BEFORE time is up and we might be able to work out an extension. I do want your business so I am willing to be flexible about small extensions.
* Please make sure that you’re payment has gone all the way through. I verify with payments before I ship.

Shipping

* Right now I only have shipping prices to the United States posted. I am willing to ship internationally. So if you see something you like without an international shipping price please send me a convo BEFORE you buy so I can let you know what the price will be, I'll add the price to the item as soon as I look it up, right now all the prices I'm looking at online are a bit high, which is why I haven't tried working out a standard international price.
* I do add a small fee for packing materials, packing time and gas money, It’s usually 50cents to $2.50, depending on how the items packaged. This fee is already in the shipping price, so what you see is what you get-nothing is hidden.
* I also try to recycle materials (boxes, peanuts, newspaper, ect) to keep those fees to a minimum.
* I do combine shipping on most items.
* I use regular old USPS Parcel Post to keep costs down. If you want any special shipping (tracking #'s, insurance, ect. contact me BEFORE you pay as this will cost a bit more.
*If your item arrives and it has shipping extras you didn't ask for (insurance, confirmation #, ect) don't worry. Adding it is a decision I've made for whatever reason and I've paid for it myself, you won't be charged any extra.
* USPS Parcel post typically takes 7-10 Business days to ship. Give it an extra couple after that before contacting me, but keep in mind there’s little I can do once it’s in the mail.
* I check orders at least twice a week. I get your item packaged as soon as I see I’ve received payment. I usually drop it off at the post office within 2-3 Business Days from receiving payment. I get everything shipped as soon as life and business allows.
* If you have a specific date you need your item by (birthday, Christmas, ect) please allow plenty of time for shipping. A good rule is at least two weeks (more for international). If you need any special fast shipping it will cost extra and you need to contact me about it before you purchase the item.

Additional policies and FAQs

* All items come from a smoke-free environment.
* I do have cats (one of which seems to be created of nothing but fur) and one dog. So Although I try to keep items as clean as possible there may be a few hairs here and there. (usually just on the packaging tape)

* Business Days – Any Monday through Friday that is not a recognized holiday. Basically if your local bank and post office are both open then it’s a business day.
*Orders are accepted during holidays and weekends, but won’t be shipped until the next business day at the earliest.
* If you need to contact me please do so through Etsy. I usually check this account daily and read all my messages. You can try to contact me through e-mail, but I’m picky about opening messages from addresses I don't know.
*My e-mail is thedustyphoenix [!at] yahoo.com.