theflatturtle

The Flat Turtle

28 Sales

theflatturtle

The Flat Turtle

28 Sales On Etsy since 2009

0 out of 5 stars
(16)

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Shop policies

Last updated on February 22, 2011
Thanks for visiting The Flat Turtle store on Etsy!

All our cookies are baked-to-order. Our original recipe is the result of the combination of the French sablé (a sandy textured cookie) and the traditional American cookie. Our chef, Laurent Lanneau, has 21 years of experience in the food industry, holds a NYC food protection certificate and possesses a wicked imagination that makes original and delicious cookies! All of our products are homemade, handmade and packaged lovingly by us.

With The Flat Turtle, life is sweet. Enjoy!

* Please note: Our cookies do not contain nut products but may have been in contact with them.

Accepted payment methods

Returns and exchanges
Due to the item being sold, all sales are final but we don't want unhappy customers! Therefore if you have a problem with our product, please contact us and we'll find a solution. We do our best to pack our cookies in a fashion that discourages them breaking in transit, but please remember that we cannot be held responsible for what happens to the package after it leaves our hands.
Payment
We accept Paypal and credit cards through Paypal. If you pay with E-check through Paypal, we will wait for the check to clear before starting your order. Payment should be completed within 3 days of your order.
Shipping
We ship in the United States via USPS priority mail within 3-4 business days of receiving your payment. To keep your shipping costs down and to save on packaging waste, we ship cookies as follows:

• One box of cookies (24 cookies), flat rate is $6.00 shipping and handling.
• If ordering more than one box, shipping rate will depend on the size of the order.

We ship Monday through Thursday to avoid orders being stored on shipment trucks over the weekend. We can make exceptions so please contact us for special requests, including rush orders.
Additional policies and FAQs
We accept custom orders for your special events, parties and weddings. Please drop us a line and we'll be happy to work with you.

We'll work to get your order to meet your needs but please remember to allow enough time for planning!

We love if you would spread the cookie love but please ask for our permission to reprint or use our photos. Thank you!!