thefrenchhencottage's Shop Policies
If you have any Comments? Questions? Feel free to contact us at any time.
Your satisfaction is our first priority. To meet this goal, we will do whatever it takes to ensure your experience with us is positive. Guaranteed!
I currently only accept payments through PayPal.
Payments must be completed for Prompt Shipping!
If for any reason an order does NOT go through, I will then contact the customer via e-mail. If I do not hear from the customer within 48 hours an order will be canceled automatically.**ITEM WILL GO BACK UP FOR SALE**.
Shipments: 2 Business days of received and cleared payment.
All domestic orders are shipped via USPS First Class or UPS services within the United States only.
Every Item are very carefully packaged to prevent breakage during shipping!The shipping and handling also includes the materials ( box, bubble wrap,envelopes,tissue paper, packing tape, etc)
All orders are shipped to the address as stated by the customers when the orders are placed. It is the customer's responsibility to ensure that the address entered is in accordance to the shipping courier's standard and matching with your credit card statement address.
You will receive an E-mail confirming your order.You will receive a "TRACKING NUMBER" via e-mail once your order has shipped . Please assure you provide us with the most recent valid e-mail address for contacting.
NOTE: ***Regarding to the lost packages***
★ ★ WHAT DO I DO IF MY SHIPMENT DOES NOT ARRIVE?★ ★
If you have tracked the item online and it appears that something is wrong you should contact us immediately to ask about the item in question. Please have your tracking number ready.
We are not liable for the lost or damaged of packages:
But in case of lost or damaged packages please notify us immediately!!!
Refunds and Exchanges
Your shopping satisfaction is our number one priority. If you're not completely satisfied with something you buy from TheFrenchHenCottage you have 14 days to return it to us no questions asked!
We'll refund your purchase if you:
Return the item in the same condition in which you received It.
Return the item within 14 days
But the cost of shipping the item is the buyer's responsibility.
Last Updated July 11, 2011