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Since each item is handmade, we do not accept returns. For some reason if you do not like the product, we do offer an exchange policy. However, you will need to contact our shop within 3 days of receiving your item to begin the exchange process. The item must be shipped back to us having a postmarked date within 5 days of the original receiving date. Also the item must have NOT been used or show any signs of wear and tear. The exchange policy will allow you to choose a different product of equal or lesser value. To process with this request, you will need to return the item back to our shop at your own shipping expense. Once we receive the item we will begin making the new product of your choice. You will be charged a second shipping & handling fee for the new product. If you wish to upgrade to another item of higher value, we will be happy to do so, and you can pay the difference.

Exchanges will NOT be given for the following reasons:
The product has been used.
The product has been damaged.
The buyer has NOT contacted us within three days of the original receiving date to schedule an exchange.
The buyer has NOT returned the product within 5 days of the exchange request.

If you request a custom/personalized order all sales are final, we will not exchange a custom/personalized order.

Any questions please contact our shop and we will try our best to work out a mutually beneficial offer.

Payment is due at the time your order is placed. Once an order is placed via Etsy payment is expected via PayPal. PayPal payments are the only types of payments we accept. Please note, we do NOT accept any form of payment including but not limited to personal checks, cashier checks or money orders.

Failure of Payment
If an order is placed and payment is not submitted at the time of the order, the buyer will be reminded a payment was not received. If the buyer has not responded within 24 hours, the order will be cancelled.