TheGildedLine

Laser Cut Wedding and Event Products and Home Decor

Greenville, South Carolina | 4428 Sales

TheGildedLine

Laser Cut Wedding and Event Products and Home Decor

Greenville, South Carolina 4428 Sales On Etsy since 2015

5 out of 5 stars
(1110)

Announcement   Please contact us with any questions about custom made products. We work hard to answer your email within 24 hours during business days. Thank you!

Announcement

Last updated on Jan 12, 2017

Please contact us with any questions about custom made products. We work hard to answer your email within 24 hours during business days. Thank you!

Sofia and Bill Sayer

Contact shop owner

Sofia and Bill Sayer

View all 97 items

Reviews

Average item review
5 out of 5 stars
(1110)
See reviews that mention:
quality shipping customer service
View all 1110 reviews

Updates

Mother’s Day Sale!!!! All of our products are 15% off until Tuesday. We hope you all have an awesome Mamas Day!
Don’t you think these paper flowers look stunning with our custom calligraphy name sign? We do!
Look at this beautiful room using our custom flourish sign, from a sweet customer.
View all 21 updates

About

Specially Curated and Expertly Crafted Laser Cut Products

Our products are expertly crafted using the best materials for your wedding,home, event, or business. We personally own 2 laser cutters. This sets us apart from the competition (most of which rent time at public lasers) and allows us more freedom for creativity and quality control. Each and every design is created with you in mind and can be customized to your liking.

We are a husband and wife team from Boston and NYC. Currently we operate our business from the beautiful Greenville, SC. Our studio is in an old textile mill in Taylors, South Carolina. We are proud to be a growing business able to bring revitalization to the area. We hold BFA degrees from esteemed art colleges in the USA....Rhode Island School of Design in Providence, RI and Pratt in Brooklyn, NY. This is our full time business. We hope you will choose to do business with us for these reasons, and support your local sellers and craftsmen.

Please also check out our 5 star reviews. As of January 2018 we have 3,326 sales and 855 5 star reviews after 3 years of business with this shop. We also have another laser cutting shop on Etsy (PPointCreates) which has been in business since 2013 also with stellar 5 star reviews. We understand you may want to do your homework when choosing an Etsy seller, and we hope you feel confident in choosing to work with us!

Thank you for checking us out!!!

Around the web

Shop members

  • Sofia Sayer

    Owner, Designer, Customer Service

  • Bill Sayer

    Owner, Designer, Customer Service

Shop policies

Last updated on June 21, 2018
Hello! Thank you for taking the time to view our products! We appreciate you taking the time to read our shop policies to ensure a smooth purchase experience.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Check
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Items can only be refunded or exchanged if they are damaged during shipping and you are able to provide proof of damage within 5 business days of item delivery.
Please read custom made product listings in their entirety to ensure you know exactly what you are buying as there are absolutely no returns, refunds, or exchanges on custom made items unless they have been damaged through shipping. Proof of damage (clear photos) must be sent via Etsy conversation within 5 business days of receiving the product.
For damaged products please keep all of the original shipping and packing materials in order for a Fed Ex (shipping agent) to conduct a damage investigation.
Thank you.
Shipping
We ship via via Fed Ex ground for USA customers. Other shipping options are available upon request. Orders outside of the United States can take anywhere from 3 days to 2 weeks, depending on the location. Please email us with any questions.

Please contact us if you need rush shipping. Charges will apply.

We can only guarantee shipment to your address marked as the "SHIP TO" address at check out. Please take the time to make sure that it is correct when you are placing your order. Notes placed for address changes or corrections will not guarantee the item is shipped to the noted (changed) address. Pinpoint Creative Studio does not take responsibility for incorrectly entered addresses in Etsy's system nor do we take responsibility for any address changes that are not filed with Etsy.
We can use buyer FedEx and UPS accounts for shipping, but we take no responsibility for delayed or misdirected shipments. We take no responsibility for shipping delays and/or errors if we are unable to use Etsy's service directly to create shipping labels.
Specific deadlines can be met if our volume allows it. Placing a deadline in the notes of your order without first consulting us in no way guarantees the order will arrive by the notes deadline. Rushed deadlines must be discussed with us prior to making a product purchase.
Pinpoint Creative Studio LLC is in no way responsible for any customs fees, taxes or any other fees that may be incurred during shipping. Please inform yourself of any customs regulations and fees that may apply to shipments in your region.
Additional policies and FAQs
TURN AROUND TIME:
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The turn around time is listed in each item we sell. You must add 1 to 4 days for shipping onto the time frame listed in each item (or up to 2 weeks for international customers)

Current production times for our items (not including ship times) are as follows:
NAME SIGNS: up to 10 business days (see our unpainted signs for next day production!)
CAKE TOPPERS: up to 6 business days
TABLE NUMBERS: approximately 1 week
ESCORT NAMES: approximately 2 weeks

***Although we may create your items much faster than the above times, we find it is better customer experience if you plan for your items to be made as explained in the time frames we describe. Thank you for your understanding!

RUSH ORDERS:
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We can only make our products quicker than the listed time if you contact us first to see if it is possible, and if you purchase a $50 rush fee or 20% of the entire order (whichever is greater). We hand make everything for you when it is ordered.

PROOFS:
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If you need a proof to review before your item is made (for cake toppers mostly), you may be required to pay an additional fee, and this may add time to your order.

CUSTOM ORDERS:
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We are happy to make custom orders, but please understand custom orders always take extra time, and we have to pay ourselves! Therefore, your custom order will cost more! Contact us for price quotes.
Please type the wording for your custom orders exactly as you would like it to appear in the notes area of the listing. If additional instructions are required please write the wording for your custom order in quotes (" "). For example: Please create the following by 6/11 "John & Mary Are Getting Married"
This will avoid confusion in your order.
We are not responsible for any errors in the custom order should these instructions not be followed.

CHANGE OF ADDRESS:
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Etsy does not allow us to change your address in their system after you place an order. Therefore, to ensure your package gets sent to the right place, we ask you to purchase a custom listing for .20 cents and write your corrected address when you check out for this new listing.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of a name sign, for example), if you contact us directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and, as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy: We share information with Etsy as necessary to provide you with our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers: We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers: If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws: We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

Transfers of Personal Information Outside the EU

We may store and process your information through third-party hosting services in the US and othedictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as DropBox and Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact US

For purposes of EU data protection law, we, Pinpoint Creative Studio LLC, are the data controller of your personal information. If you have any questions or concerns, you may contact me us:
Pinpoint Creative Studio, LLC
250 Mill Street, Suite PW2240
Taylors, SC 29687

Ph: 864-252-4030
E-mail: designer [!at] ppointlaser.com

*If a customer contacts you to access, correct or delete personal information held by Etsy, you may contact Etsy at Etsy.com/help for assistance, or request that the customer send a request directly to Etsy

More information

Last updated on Jul 30, 2018
Frequently asked questions
Sizing details

For our name signs: the most popular size we sell that our customers hang above a crib is the 35 inch long size. The second most popular size is the 30 inch long size. The height changes depending on the characters and length of the name, as well as the font you choose for your sign. For shorter names with less than 3 characters (like "Zoe or "Ivy") we recommend ordering the 30 inch long size at the largest.

Business Signs

We often make signs for businesses. To give you an accurate price quote, please tell us the following. Quotes can take up to 2 business days to be made.
1) do you have a budget?
2) will the sign be indoors or outdoors?
3) where is you location (for shipping)
4) do you want a fully mounted sign, or do you just want the letters cut so that you can mount them on your own?
5) what size do you need?
6) if you want your sign in color, please tell us what colors (as opposed to us simply cutting you sign and you paint it.

We recommend acrylic signs for durability and maximum professional look, although they do cost more. We can give you pricing for both painted wood signs and acrylic if you would like.

Pricing of Signs Painted Wood Signs

The price depends on the size, and we charge by the length. Most of our name signs, and custom laser cut orders (not the mirrored signs) cost the following:
35 inches long: $100
30 inches long: $80
23.4 inches long: $60
18 inches long: $40

Hanging a Sign

We recommend hanging your sign with small nails under the letters (not through the sign itself as it is very delicate). The sign is light enough that small nails will support it.

Proofs

We are happy to provide you with a proof after you place an order (just leave a note in the "notes to seller box" when you check out). We will email you a proof before we cut your sign, and typically we do not send the proofs for at least 1 week after you order.
Also, if you scroll through the pictures in the listing you will see type character examples.