WOMENS SURGICAL SCRUB CAPS SCRUB HATS CHEMO CAPS
thehatcottage's Shop Policies
You will receive tracking/shipping notification automatically generated by etsy once I print the shipping label.
SHIPPING WITHIN THE US:
ALL ORDERS WITHIN THE US HAVE TRACKING AND DELIVERY CONFIRMATION. IF YOUR TRACKING # SHOWS THAT YOUR PACKAGE WAS DELIVERED TO YOUR ADDRESS AND THE PACKAGE DOES NOT MAKE IT INTO YOUR HANDS PLEASE DO NOT EXPECT ME TO REPLACE IT. ONCE THE PACKAGE LEAVES MY HANDS I HAVE OFFICIALLY FULFILLED MY RESPONSIBILITIES AS A SELLER AND CANNOT HELP YOU ANY FURTHER. YOU WILL NEED TO CONTACT YOUR LOCAL POST OFFICE FOR FURTHER ASSISTANCE. IT IS YOUR RESPONSIBILITY TO TRACK YOUR PACKAGE WHILE IN TRANSIT BEFORE IT ARRIVES AND MAKE ARRANGEMENTS TO RECEIVE IT IF YOUR BOX IS TOO LITTLE FOR THE PACKAGE. I HAVE NO CONTROL OVER WHERE YOUR LOCAL MAIL CARRIER LEAVES YOUR PACKAGE FOR PICKUP. THAT IS YOUR RESPONSIBILITY TO TAKE CARE OF BEFORE THE PACKAGE ARRIVES. Thank you.
I will ship internationally to most countries, BUT only at the risk of the customer. I can no longer afford to replace or discount replacement orders. IF YOU ORDER AND YOUR ORDER DOES NOT MAKE IT TO YOU PLEASE DO NOT EXPECT ME TO REPLACE IT. ONCE THE PACKAGE LEAVES MY HANDS I HAVE OFFICIALLY FULFILLED MY RESPONSIBILITIES AS A SELLER AND CANNOT HELP YOU ANY FURTHER. YOU WILL NEED TO CONTACT YOUR LOCAL POST OFFICE FOR FURTHER ASSISTANCE.
No Shipping to: Brazil, France, Argentina, Kuwait, Mexico, Saudi Arabia, or Hungary, Republic of Georgia
I SHIP TO THE PAYPAL ADDRESS so PLEASE I BEG OF YOU make sure that you enter the correct address when paypal asks you where your item is to be shipped. I am spending a tremendous amount of time trying to figure which address is correct. If you place an order and you have not received it within 3 weeks, please check your addresses and etsy convos. I may be waiting on a response to you. I will not take a shot in the dark and pick an address to send it too. I will wait until I hear from you before I ship. Thank you.
I am not responsible for lost or stolen packages. I recommend adding signature confirmation on all packages. Please let me know if you would like to pay extra to add it to your order. If you do not pay for signature confirmation and your package gets lost or stolen please do not expect me to replace it. Thank you!
We now ship internationally! First class international shipping is $5 for the first hat and $1.50 for each additional hat.
I make all of my hats from scratch when you place your order. "In Stock" means that I have the fabric to make that many hats. Normal shipping time all depends on the volume of orders that I have received during the week. I will gladly give you a shipping time estimate by request via etsy conversations. Occasionally I get ahead and have a few hats on hand ready to ship. If you need a hat asap, please convo me via etsy conversations. I will let you know if I have any available to pop in the mail. Please email before you purchase if you have any questions.
All the best,
Refunds and Exchanges
***Due to health and safety reasons ALL SALES ARE FINAL. *** We make every effort to give accurate sizing information to help you choose the correct size. Please take the time to measure your head and read the descriptions before you purchase as no returns will be accepted.
Additional Policies and FAQs
If you place an order and you have not received it within 3 weeks, please check your address and etsy convos. I may be waiting on a response to you. I will not take a shot in the dark and pick an address to send it too. I will wait until I hear from you before I ship.
Last Updated August 21, 2015