Payment methods available are Paypal and direct checkout through Etsy with debit/credit card. I also accept Etsy gift cards.

All orders are sent via USPS with Delivery Confirmation included at no additional charge. A tracking number for your order will be sent via email upon shipment.

Be sure your address is showing correctly in Etsy, as this is the address that will be used to ship your item to. I cannot be held responsible for orders sent to an old address on file with Etsy -- please double check your shipping address before clicking Submit.

If you are purchasing your item as a gift and would like it shipped directly to your recipient, please make sure your recipient's address is showing in Etsy.

All orders $25 or more in value are shipped with insurance included. Items are always carefully packaged before shipment in attempt to prevent any damage or loss during transit to your doorstep. If your order arrives damaged, please take a photo and send it to me as soon as possible so I can file a claim with the USPS, and then get a replacement item sent to you.

Orders of $250 or more in value will require a signature at delivery.

All orders are shipped with Delivery Confirmation included at no additional cost. If you have not received your packaged within 7 business days following the date it was accepted by the USPS, you will have to call 1-800-ASK-USPS with your Delivery Confirmation number to have them locate your package.

Returns are accepted on non-custom items within 14 days of delivery. If you are unsatisfied for any reason with your purchase and would like to return it, please message me so we can arrange return. Returns must be sent back to me with delivery confirmation and upon my receipt, a refund for your item minus the shipping costs will be processed. Item(s) must be returned in unused, unwashed condition in order to receive a refund. Customer is responsible for the cost of return shipping.

CANCELLATION REQUESTS: Requests for order cancellation must be made within 4 hours of placement in order to be eligible for a refund. Because the majority of items in the shop ship within 24-48 hours, orders are often packaged and shipped immediately upon receipt.

Care instructions are always included on the tag of each item. If instructions are not followed for the care of your item once it's in your hands, I cannot and will not be held liable for damage of your item.

Any additional questions or inquiries can be directed to our email at shop [!at] thehenpen.com.