TheHoneybeeWorkshop

If you are not happy with your item, please shoot me an email and let's see what we can do to resolve the issue. If you're not happy and not a returning customer, no one wins!

My usual turnaround time is 1-2 weeks. Often it is closer to 1 week. Around Christmastime, it is closer to 2 weeks. If there is any reason why your order is delayed by more than one or two days, I will communicate with you via etsy. If you need your item in 1-2 weeks, it is best to message me first and make sure I can accommodate you. I have a listing for a small rush fee that puts your order in front of whatever is in my queue at the time. PLEASE let me know in the "Notes to Seller" part of your cart, with any other details or specifications, the DUE DATE that you will need your item.

*~*Christmas ornament ordering instructions*~*

I **DO NOT** guarantee any changes made to your order after you check out. I try my best to check messages and entertain amendments to orders that you may have forgotten or changed your mind. But please understand that at my busiest, I can process up to 200 orders a week, and as you can imagine it gets EXTREMELY confusing to flip and click back and forth between messages, order pages, and personal emails. I try my very best to keep up with changes that you'd like to make, but I do not guarantee that a change will be made after you've ordered (unless it's something glaring, obviously, like you misspelled your child's name and I can tell by the order, like you typed "Mihcelle" - in that case I would contact you first to clarify).

When you make your purchase through Etsy, please include this in the "Notes" section of your purchase:
Description of "characters" on the ornament: If it's a bride & groom, baby, family members, etc.
Name & hair color for each. Basic hair description (long, short, curly, bangs, etc. For a bride - veil? flower colors? etc.
Wording on the ornament: wedding date, Our First Christmas, The Smiths, Christmas 2011, Baby's First Christmas, etc. -- what you want the ornament to say.

Etsy automatically combines shipping for multiple ornaments (cool!). Just add as many as you like to your cart and specify the details of each in the "Notes" section of your checkout. **If you are sending ornaments to different addresses, you need to purchase separate listings to pay for each ornament's shipping.** If it's a gift, I will include a small gift card with message of your choice. Don't worry - I do not include any invoice or pricing in my boxes.

FAQs:
1. Include any crazy details such as unique clothing and ribbon color choice. I will personalize your ornament however I am able. However, I am not a ribbon factory so if you have a specific color ribbon that MUST go on the ornament, your best bet is to purchase it yourself. I can usually accommodate, but sometimes I can't, and I'd hate for you to be upset over a ribbon.
2. YES, I can draw pets!! I am asked often to draw a simple version of a family dog or cat. There's an example photo in this listing.
3. TYPICALLY, YOU SHOULD RECEIVE YOUR ORNAMENT(S) WITHIN ABOUT 10 BUSINESS DAYS. You do have the option to rush it within the listing ("One-business day processing" in the dropdown box).
4. Please make every effort to let me know how to customize your ornament IN YOUR CART. I create approximately 200 ornaments a week; I cannot be expected to look back at multiple emails and etsy messages to see your requests. I print out your order and that's my artistic guide. Please tell me your requests there.
5. Canadian friends - shipping from the US to you is notoriously, freakishly slow. Even though I pay ~$10 for shipping, I CANNOT guarantee it to get to you by a certain date. Shipping has been anywhere from 6 days to 2 weeks to Canada from me. If you MUST have it by a certain date, please be prepared to pay extra shipping.
6. *~*Please remember to leave feedback if you are thrilled with your order!*~*

Thank you for reading and THANK YOU for your orders! This year I will be able to stay home with my toddler and newborn son because of my awesome customers.