TheHoopSmiths

LED hoops from $45. Hoop. Smile. Repeat.

Harvard, Illinois On Etsy since 2012

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

TheHoopSmiths

LED hoops from $45. Hoop. Smile. Repeat.

Harvard, Illinois | 2,155 Sales

TheHoopSmiths is taking a short break

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Note from shop owner We are taking some downtime to get caught up with orders. If you have any questions or currently have an order with us please feel free to shoot us a message. Thanks!

Note from shop owner

Last updated on Aug 2, 2020

We are taking some downtime to get caught up with orders. If you have any questions or currently have an order with us please feel free to shoot us a message. Thanks!

Kevin Turner

Contact shop owner

Kevin Turner

Reviews

Average item review
5 out of 5 stars
(460)
See reviews that mention:
quality 58 shipping 89 customer service 68

About TheHoopSmiths

Sales 2,155
On Etsy since 2012

Our Story

Ten years ago, we started building hoops for our friends. What started as a hobby, has transformed and grown into The Hoopsmiths. We strive to create the highest-quality LED hoops available while curating collections that cater to all skill levels and budgets. Our company is truly grateful to be part of such an amazing community, so providing extraordinary customer service is our commitment to you. We want you to LOVE your hoop.

Around the web

Shop members

  • Kevin Turner

    Owner, Hoop Smith, Jack Of All Trades

  • Noelle Kamens

    Customer Service, Assistant, Bad Ass

Shop policies

Last updated on June 23, 2019

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 2 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
It is important to us that you are happy with your purchase! Please contact us if you’d like to send your hoop in for return or exchange.

Returns & exchanges:

I gladly accept returns and exchanges. You must contact me within 3 days of delivery and items must be shipped back within 14 days of delivery.

Order Cancellations must be made within 2 business days. But please contact me if you have any problems with your order.

Damaged or used merchandise cannot be accepted for return or exchange. Determining if the merchandise is damaged is at our discretion. Each hoop is custom made to order and therefore a restocking fee of up to 20% may be charged.

If a hoop had been noticeably used and or damaged DO NOT return it. We will NOT accept damaged goods. All batteries, chargers, or hoop accessories sent with the order must be included in the return. Items accepted back for return will be refunded to the original payment source (credit/debit card or PayPal account).
Shipping your hoop back to us for returns or exchanges is the responsibility of the customer.

If your hoop is in need of repair, please contact us ASAP! Repairs and any possible fees that may incur are at the discretion of The HoopSmiths.

For additional information, see our warranty guidelines.
Payment
All Payments are accepted through Paypal. Should you want to use a different payment method, just send us a message.
Shipping
$15.00 to ship one hoop, and $10.00 for each additional hoop. We ship by either UPS or US Postal Service. You will be provided with tracking information upon shipment.
Additional policies and FAQs
Instructions on how to care for your hoop, charger, and battery will be included in the package with your hoop.

Hoop Warranty:
-TheHoopSmiths will guarantee the electronics (anything inside of the hoop) for 1 year.
-Water or Fire Damage is not covered by the warranty.
-Any kinked, bent, or damaged tubing will not be covered by the warranty.
-If hoop repairs are needed, simply ship the hoop to us. We will fix it and ship it back to you! Please contact us before you send a hoop in for repair.