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Shop policies

Last updated on February 3, 2011
Thanks for visiting our shop!

We operate an insured LLC business and do our baking in a licensed commercial kitchen. All of our products are hand-made and hand-packaged by us in Indianapolis.

* PLEASE NOTE: Our products are made in a facility that processes foods that contain wheat (gluten), milk, eggs, soy, peanuts, tree nuts, seeds, and chocolate. While some cookies may not contain all of these products, trace amounts of them may be found in our products.

Accepted payment methods

Returns and exchanges
Although we cannot be held responsible for what happens to packages after it leaves our hands at the post office, we will work with you if a package arrives extremely damaged. We try and pack our boxes as carefully and with as much padding as possible, without adding excessive weight to the shipping cost.

Because there is no way we can customize shipping costs by region on etsy, if your paid shipping costs greatly exceed what the actual shipping costs entailed (minus handling fee), we often will offer to refund the difference.
Payment
Payment should be completed within 3 days of order. We accept Paypal and credit cards through Paypal.

If you would like an invoice included in your shipped order, please let us know, otherwise all packages will go out without printed invoices in an effort to save paper.
Shipping
We ship via USPS Priority within the US within 4-6 business days of order. Once it is shipped, orders generally arrive 1-3 business days depending on geographic location. Unfortunately, we do not do international shipping because of the perishable nature of most of our products and the excessive cost of international shipping.

We often re-use shipping boxes and packaging materials as an attempt to reduce our impact on the environment. Don't worry - the cookies inside are fresh and delicious.
Additional policies and FAQs
One of our specialties is custom orders for events, parties and wedding favors, so please inquire.