Announcement > currently [10 BUSINESS DAYS] before shipment on most made to order items. new payment methods now accepted!
> currently [10 BUSINESS DAYS] before shipment on most made to order items. new payment methods now accepted!
Izumi on Dec 29, 2015
Beautiful pattern! Can't wait to try out. Thank you!
here at thehouseofhemp much pride is taken in being able to offer made to order designs created from completely original patterns.
the idea behind most of the items in the shop is being able to offer you something that you may not be able to find in a more mainstream retail market - something unique, original and at times even one of a kind. this would otherwise be known as the line "murano & tagua" (mer-AN-O & tag-Wah).
summer of 2008 was the beginning of huge creative growth and i can't express how thankful i am that etsy was there to facilitate it. since then the shop has grown and is now able to offer a kids line with both wool and vegan friendly options. it's become a family affair with my kids acting as both extremely helpful models and post office side kicks!
all in all it must be said - the feedback that i've received on etsy and the overwhelming support from etsy's community is what i so gratefully acknowledge as the real encouragement behind what you see today.
> you can read more in my featured seller interview here:
Owner, Maker, Designer
little man 1
little man 2
below you will find answers to some very common questions asked.
please read through everything carefully to be very clear about shipping, payment, and refund information. if you still have questions upon completion please contact m&t through etsy's conversation system and you will be sure to get a quick response.
Accepted payment methods
- Accepts Etsy gift cards
IMPORTANT: purchases with multiple made to order items may be mailed out up to one business week later than current turn around time states in shop announcement. if you are curious about the status of your order please don't hesitate to make contact via the etsy convo. system.
> payments are expected at time of checkout. if payments are not made at time of checkout you will be contacted and prompted to do so within three days. if no response is received your order will then be canceled.
> if you are not a registered paypal user, you may use your credit card through their website – it is world renowned as a safe and secure tool for online shopping, here is the URL: http://www.paypal.com
> m&t will take reservations – however if your payment has not cleared within 3 days it will be reactivated in the shop as an open listing.
murano & tagua maintains the right to refuse orders from anyone, at anytime.
m&t ships via regular canadian postal service. extra shipping charges will be mandatory for express post/courier or tracking services* - please contact m&t BEFORE you checkout if you would like to choose express shipping or tracking services to your order. please estimate anywhere from 8-12 business days for your order to arrive upon shipment depending on where you are within North America, and at least two weeks to Europe/U.K.
*NOTE: business days are monday through friday. canada post does not operate over the weekend - if you are ordering something ready to ship on a friday, it will not ship out until the following monday.
> shipping costs cover shipment as well as padded waterproof envelopes/bubble mailers.
> m&t does NOT include a printed invoice or receipt of any kind. if you need to double check something please sign into your etsy account and do so from there. if you need help with this, please ask.
> murano & tagua is NOT responsible for any damages accrued during shipment.
> murano & tagua is not responsible for any lost or stolen packages as shop policies state that purchasing tracking/delivery confirmation for shipments is the sole responsibility of the customer.
> shipping costs are determined by destination and weight.
> when ordering from murano & tagua the shipping address associated with your etsy account will ALWAYS be your default shipping address. it is the responsibility of the customer to provide correct shipping information.
> if you are sending a gift, please leave the recipients address in the message to seller upon checkout, or convo. in a timely manner after payment is complete.
> please note: m&t does not guarantee arrival times. please take my turn around time into consideration with cut off dates when placing orders.
*tracking services an extra charge for buyers outside of canada. tracking services are included in shipping costs for all packages shipped within canada.
Refunds and Exchanges
m&t will only accept cancelations if they are made within 24 hours of payment.
ORDER RETURN INFO:
if you wish to return and refund your order please contact murano & tagua via etsy.com conversation within 7 days of receipt. please note that refunds will only be made if product returned arrives in the same condition it was sent.
> you will foot all shipping costs and taxes in case of return.
items not eligible for returns/exchanges are as follows:
- custom orders
- sale items
Additional policies and FAQs
> serious wholesale inquiries only, please. consignment is not currently being considered.
> any sale held by m&t through thehouseofhemp@etsy includes sale items, excludes shipping costs and are treated as a final sale.
> if after reading through all the shop policies you still need help with your order please contact m&t via etsy or muranoandtagua [!at] gmail.com - you may not receive an answer from any other email address on your receipt.
thank you for your understanding on these issues.
all murano & tagua products are handmade and packed in a 100% smoke free, pet free environment.
muranoandtagua [!at] gmail.com