muranoandtaguacanada is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

muranoandtaguacanada is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on September 15, 2019
welcome to murano & tagua on etsy.com.

below you will find answers to some very common questions asked.

please read through everything carefully to be very clear about shipping, payment, and refund information. if you still have questions upon completion please contact m&t through etsy's conversation system and you will be sure to get a quick response.

thank you.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 24 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
muranoandtagua [!at] gmail.com
Payment
all payments are due at time of checkout and must clear before final product is released. no order is started until payments are finalized regardless of payment method.

IMPORTANT: purchases with multiple made to order items may be mailed out up to one business week later than current turn around time states in shop announcement. if you are curious about the status of your order please don't hesitate to make contact via the etsy convo. system.

murano & tagua maintains the right to refuse orders from anyone, at anytime.
Shipping
the following provinces inside of canada will be charged an additional 13% sales tax: british columbia, alberta, saskatchewan, manitoba, N.W.T., yukon. all canadian customers will receive a tracking number upon shipment.

m&t ships via regular canadian postal service. please estimate anywhere from 8-12 business days for your order to arrive upon shipment depending on where you are within north america, and at least two weeks to europe/u.k.

*NOTE: business days are monday through friday. canada post does not operate over the weekend - if you are ordering something ready made on a friday, it will not ship out until the following monday.

> shipping costs cover shipping & handling as well as padded waterproof envelopes/bubble mailers. costs are determined by destination and weight of package.

> murano & tagua is NOT responsible for any damages accrued during shipment, lost or stolen packages or delays due to customs.

> the mailing address on file with your etsy account will be used by default. if you are sending a gift please leave the recipients address in the message to seller upon checkout in a timely manner after payment has been completed.
Additional policies and FAQs
please note that computer screen resolutions and colour settings vary - photos are taken in natural daylight to best represent the products true colour.

> any sale held by m&t includes sale items, excludes shipping costs and are treated as a final sale.

> if after reading through all the shop policies you still need help with your order please contact m&t via etsy or muranoandtagua [!at] gmail.com

thank you for your understanding on these issues.

muranoandtagua [!at] gmail.com