Announcement > currently [10 BUSINESS DAYS] before shipment on most made to order items. new payment methods now accepted!
> currently [10 BUSINESS DAYS] before shipment on most made to order items. new payment methods now accepted!
Izumi on Dec 29, 2015
Beautiful pattern! Can't wait to try out. Thank you!
here at thehouseofhemp much pride is taken in being able to offer made to order designs created from completely original patterns.
the idea behind most of the items in the shop is being able to offer you something that you may not be able to find in a more mainstream retail market - something unique, original and at times even one of a kind. this would otherwise be known as the line "murano & tagua" (mer-AN-O & tag-Wah).
summer of 2008 was the beginning of huge creative growth and i can't express how thankful i am that etsy was there to facilitate it. since then the shop has grown and is now able to offer a kids line with both wool and vegan friendly options. it's become a family affair with my kids acting as both extremely helpful models and post office side kicks!
all in all it must be said - the feedback that i've received on etsy and the overwhelming support from etsy's community is what i so gratefully acknowledge as the real encouragement behind what you see today.
> you can read more in my featured seller interview here:
Owner, Maker, Designer
little man 1
little man 2
below you will find answers to some very common questions asked.
please read through everything carefully to be very clear about shipping, payment, and refund information. if you still have questions upon completion please contact m&t through etsy's conversation system and you will be sure to get a quick response.
Accepted payment methods
- Accepts Etsy gift cards
IMPORTANT: purchases with multiple made to order items may be mailed out up to one business week later than current turn around time states in shop announcement. if you are curious about the status of your order please don't hesitate to make contact via the etsy convo. system.
> if you are not a registered paypal user, you may use your credit card through their website – it is world renowned as a safe and secure tool for online shopping, here is the URL: http://www.paypal.com
murano & tagua maintains the right to refuse orders from anyone, at anytime.
m&t ships via regular canadian postal service. please estimate anywhere from 8-12 business days for your order to arrive upon shipment depending on where you are within north america, and at least two weeks to europe/u.k.
*NOTE: business days are monday through friday. canada post does not operate over the weekend - if you are ordering something ready made on a friday, it will not ship out until the following monday.
> shipping costs cover shipping & handling as well as padded waterproof envelopes/bubble mailers. costs are determined by destination and weight of package.
> murano & tagua is NOT responsible for any damages accrued during shipment, lost or stolen packages or delays due to customs.
> the mailing address on file with your etsy account will be used by default. if you are sending a gift please leave the recipients address in the message to seller upon checkout in a timely manner after payment has been completed.
Refunds and Exchanges
Additional policies and FAQs
> any sale held by m&t through thehouseofhemp@etsy includes sale items, excludes shipping costs and are treated as a final sale.
> if after reading through all the shop policies you still need help with your order please contact m&t via etsy or muranoandtagua [!at] gmail.com
thank you for your understanding on these issues.
all murano & tagua products are handmade and packed in a 100% smoke free, pet free environment.
muranoandtagua [!at] gmail.com
Frequently asked questions
i do recommend hand washing items although items made without wool will stand up to a delicate cycle in the washing machine. no harsh chemicals (products containing bleach), no dryers and no dry cleaning!
Custom and personalized orders
please feel free to contact me about custom/personalized orders! sizing and colour options can always been modified.
please contact with any questions about wholesale, i do not do consignment.
Gift wrapping and packaging
while i strive to have your package looking neat and tidy when it arrives i do not gift wrap items and i do not include printed receipts. if you would like something gift wrapped or you would like a short note included please contact me directly.