thehouseofsugar

The Original Skull Angels, Skull Marys & Skull Mermaids

thehouseofsugar is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

thehouseofsugar is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 9, 2012
WHOLESALE: I try to price all of my art at the most affordable prices I can manage once factoring in materials and other costs. I am willing to negotiate wholesale orders, which is 20% below shop prices with a minimum order of $100. I have worked with many shops before including at art bizarres and art walks where most of these pieces are priced and sell quite easily at much more than seen here. A good example is the skull angels which are sold for $40+ in person/in stores..

Accepted payment methods

Paypal
Returns and exchanges
Returns work as followed:
If there is any issue for return including damaged items, please contact me. I will need the items sent back to me, you are responsible for both the shipping cost of return and to purchase delivery confirmation. If you do not purchase a tracking method, and I do not receive the package, I can not be held responsible for that. Upon receipt of the package, I will issue you a full refund that includes your original shipping costs (but not what it cost to ship back). Please contact me with any further questions and I will do my best to get back to you in a timely manner!
Shipping
2/10/12 INTERNATIONAL SHIPPING UPDATE
International shipping has always had it's problems, notably it being untrackable unless premium $40-$90 postage wass purchased, so I have debated how to best handle it for quite some time now. You may have noticed what was 100% positive feedback has just been knocked down to 99%. I would like to make the situation known to all because I think we can all agree that more and more people seem to be displaying the "internet bully" mentality. Chalk it up to increasingly impersonal technology, who knows what.

An international customer recently purchased an item from me under the wrong country code (IE. purchased postage to Canada and not their country). Postage to their country was a good $40 more. So I wrote to them and told them the situation and waited their response. Time came and went with no word. I decided it was the holiday season (and many of you who known me can personally attest to my nature) and wanted to do something nice. So on a $60 item I shelled out $50.55 in postage and shipped it out anyways. I didn't care that I didn't make a profit nor that I hadn't heard back. I put myself in their shoes and thought of what I would be touched by if I were them. Fortunately with such a high postage amount, tracking came complete with all bells & whistles including signature confirmation. USPS #CW133959186US (You can track it yourself if you go to the USPS website) confirms it's delivery. After it's delivery, fraudulent feedback was left without a word. I have contacted Etsy as to how I should proceed from here on out, and I am currently awaiting on both the customer's and Etsy's reply.

So I appreciate this opportunity to tell anyone visiting my feedback the real story behind my first negative :(

This, in addition to the previous contemplation on international shipping, has led me to unfortunately cease all international shipping for the time being. I am truly sorry and I truly understand that it isn't fair. For the time being, I will only ship US domestic. Thank you for your understanding and for reading.