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Shop policies

Last updated on February 9, 2011
Hi. Welcome to The Jade Butterfly. Below is important information you need to be aware of before purchasing thru The Jade Butterfly.

If you have any questions please feel free to contact me via email or via etsy conversation.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
Custom orders can not be refunded or exchanged.

I do replace defective or damaged orders, please contact me ASAP.
Payments are due no later than 5 days after placing order. After 5 days if no payment has been made and you haven't contacted me, order will be cancelled.

If you decide to cancel an order please contact me up to 3 days after order date. Most items are made to order so after 3 days the item may already have been made.
All items are shipped First Class US Mail.
Orders purchased within the USA will be mailed as soon as payment confirmation is made.
Please allow 1-2 weeks from payment confirmation for delivery.


INTERNATIONAL ORDERS are Shipped First Class US mail and a certificate of mailing to prove that your items were shipped. The certificate of mailing ios ONLY to prove that I sent the package.
**Please allow 2 weeks from payment confirmation for item to be shipped.
Additional policies and FAQs
All items are © The Jade Butterfly 2009