KEY OF A & SURESHOT JEWELRY
thekeyofa's Shop Policies
We stand behind everything we make, so please do not hesitate to contact us if something is mechanically amiss as far as your purchase. We understand that sometimes a component may be defective or doesn't work as it should. We will correct such aspects! Regarding other returns and exchanges, please refer to our complete policies below before contacting us.
NOTE TO ALL ILLINOIS RESIDENTS: SALES TAX WILL BE CHARGED ON ANY ORDERS FROM ILLINOIS CUSTOMERS. THE CURRENT RATE IS 6.25%. YOU WILL SEE THE TAX AT THE TIME YOU CHECK OUT THROUGH PAYPAL.
Reserved Listings and Custom Orders: Payment for custom made orders is required in full before the order can be created. Because of the nature of our components, we must have payment in order to reserve those components for use in the pieces that comprise your custom order. Our components are found and not mass produced, making them premium in nature and making inventory limited.
We ship throughout the United States, Canada and also Worldwide.
We do not ship daily, but your order will be processed and shipped within 3-4 business days with the exception of the holiday season, where we usually have a 5-7 day turnaround time. YOUR ORDER RECEIPT THAT YOU PRINT FROM THE SYSTEM INDICATES YOUR "DUE TO SHIP BY" DATE. IT IS IN BOLD AND ON THE RIGHT COLUMN OF THE RECEIPT. Two exceptions are custom orders which will have the production and shipping time stated in the individual Reserved Listings created by our shop for those orders and Holidays wherein we will post the current processing times for that particular holiday. If you have made a special request for certain brands of bullet casings or shotgun casings and our metal cuff bracelets which are made to order, this may affect our stated processing times.
BEFORE CONTACTING US with any shipping issues, PLEASE CHECK YOUR ORDER RECEIPT FOR THE STATED "Due to Ship By" date indicated. If you purchased during the holiday season, please refer to our Shop Announcement for any exceptions to the "ship by" date stated on your Order Receipt. If you have already received a Shipping Notification email that contained your tracking information, please use the link in that email which will take you to the USPS website in order for you to track your package. We use Stamps.com to process all of our packages thus all of our packages are incorporated into the USPS system as soon as the post office takes possession of them and scans the barcode on your particular package. Also, please check the address you have entered in the Etsy system. This is the address we use to ship your purchases. We do not cancel or refund orders if your address was incorrect in the system at the time of shipment.
General turnaround times posted on the USPS site (holidays are exceptions):
First Class Mail thru USPS generally takes 3-5 days.
Priority Shipping generally takes 2-3 business days.
These shipping times are quoted directly from USPS: go to www.usps.com for more details on these shipping methods.
Our shipping costs stated on all listings are based on U.S. First Class mail at $4.95. Additional items you add to your cart from our shop will calculate at $1.30 each.
If you would like your item shipped faster, Priority Mail is available for an extra fee. For a single item we have a "Priority Upgrade Listing" available for purchase in our shop. Simply put this listing into your cart along with the item you are purchasing. For orders with 2 or more items, please email us PRIOR TO PURCHASING so we can adjust the shipping fees accordingly.
If you would like insurance on your item(s), it will be $1.85 extra on orders mailed throughout the United States. Insurance is provided through USPS. Value does play an issue with insurance costs, but we will let you know if the charge will be more than $1.85 at the time of your request and purchase amount. Again please contact us PRIOR to purchasing if you want your purchase insured.
CANADA AND WORLDWIDE SHIPMENTS:
At this time, we ship internationally via First Class International shipping. Note that there is no tracking number or insurance of any kind with this method of shipping. We will ship your package to the address you provided through Etsy within four days of your payment with the exception of a holiday where our processing time may extend to 7 days. PLEASE NOTE: WE ARE NOT RESPONSIBLE FOR ANY DUTY OR CUSTOM CHARGES ASSESSED AT THE DESTINATION COUNTRY. THESE ARE YOUR RESPONSIBILITY. Most importantly, please realize that once your package leaves the United States, we do not have any control over it, thus we are not liable for loss, theft or non-delivery and will not issue refunds for these situations. Just the same, we will not be able to tell you an specifics about the whereabouts of your package once it leaves American soil.
All international shipments require a Customs Declaration Form. Note that because some countries can prohibit the shipping of jewelry, we declare the contents of your package as being "costume jewelry" and will list the value of your item(s)as well. Hopefully, this will avoid the possibility of your shipment being held up in Customs for any reason.
DOMESTIC AND INTERNATIONAL ORDERS:
Note that we will not give refunds or cancellations for an order not received (i.e. "non-delivery"), if you have opted for First Class shipping or Priority Mail. We also do not refund or cancel for errors in your mailing address. Please make sure the address that you have entered into the Etsy system is free of misspellings, is current and is properly capitalized. We export these addresses as they are, we do not retype them. It is a good idea to check your Etsy account address and your Paypal address to make sure they are up to date before shopping on any online platform. If we do receive an order back to us for non-delivery due to incorrect address, insufficient address or incomplete addresses, we will be happy to reship your items out, but you will have to pay for the shipping cost. If you attempt to cancel the order or request a refund at that time, your order will be subject to a 50% restocking fee to cover our cost of handling your package. We do not refund for the original shipping cost. We also do not accept an order cancellation once your order has been put into processing. Our jewelry is handcrafted, not mass produced so we have production times and systems in place in order to expedite our orders in a timely manner for all of our customer orders at any time. Cancellations requested after the order is in processing are subject to a 15% restocking fee.
Note that we ship all of our jewelry in bubble packs so as not to damage the gift box(es) within. We uniquely mount all of our jewelry and accessories, wrap them in coordinating tissue, and enclose them in our branded gift boxes with jute tie. We have very strong branding, so our packaging is most attractive, ready for gift giving and secure for shipping within the bubble mailers. For the holidays, we use a coordinating holiday tissue paper in place of our normal solid tissue. Sorry, but we do not have enclosure cards at this time.
NEED OVERNIGHT SHIPPING?
Although we do not utilize UPS or FEDEX, the USPS does offer Express Mail Service which is a 1-2 day turnaround to most locations throughout the US. Please contact us prior to purchasing if you need something via overnight service. We're happy to work with you to provide this faster service.
Refunds and Exchanges
Because of the nature of our handcrafted, and often one of a kind work, we do not generally issue refunds or exchanges. This includes requests for cancellation. You are purchasing artisan made jewelry with authentic, vintage, refound, or even hard to find and rare components, not mass produced goods from a big box retailer. We create each individual piece by hand thus we hope that you are shopping Etsy for these very reasons - to buy artisan made, handcrafted, made in the USA work and that you support this and embrace this. In buying from such a business, you are helping support small businesses in general and you appreciate the time, creativity, passion and labor that goes into every piece of jewelry we offer to you. You appreciate and respect these aspects as opposed to shopping a big retailer who purchases large quantities of mass produced jewelry at a discount, assembled in third world countries, with components that are reproduced thousands of times and cost pennies on the dollar to make, thus they can afford to take exchanges or take returns, because of their cheap labor and quantity purchases to supply their huge stores. We would rather you shop elsewhere if these are things that don't matter to you, but we would like to think that you shopped our store because you did care and you saw the "blood, sweat and tears" that went into our work to make something special for you to purchase, something unique, something artisan made and handcrafted right here in the United States. We thank you for shopping with us and supporting small businesses like ours, we really do!
As noted above in the Shipping Section, we do not give refunds or cancellations for non-delivery for any reason, if First Class shipping was the method utilized, whether domestic or international. Cancelling an order once we receive it back and make contact with you to arrange for reshipping will be subject to a 50% restocking fee.
If your purchase is made during the Christmas holiday season, please refer to our Shop Announcement for any specific information pertaining to processing times, cut off dates, shipping times, USPS schedules, and custom orders since the holiday season brings with it higher volumes of business to our shop and may affect our normal processing times, cut off dates, shipping times and custom orders.
Although we produce a quality product and confident in its construction, we understand that there may be circumstances that arise**. If something should happen in the first 7 days after you've received your item(s), please contact us with details of the issue. If your item(s) is damaged in shipment, again, immediately contact us and we can arrange for a replacement if the item cannot be repaired. We will work with you on a suitable solution to assure your satisfaction on these particular issues.
**Examples of circumstances that we will correct include but are not limited to: clasps do not work, hard to operate or break, wired beads become loose, jump ring is not tight. Other issues not listed will be determined on a case by case basis.
**Examples of circumstances that we cannot correct (refund or cancel): You thought the item was bigger or smaller, you decide it's the wrong color, it's heavier or lighter than you thought. or perhaps after receiving it, you decide you didn't like it. Please read below:
We do our best to describe our found objects with their sizes in our listing descriptions and through our photographs. We understand that you may not be familiar with certain found objects or components used in our designs. Some objects we feel speak for themselves in size, weight, height or width, but if you have any doubts or are not sure, please err on the side of contacting us right from the listing PRIOR to purchasing.
Any exceptions to the above regarding returns will be handled on a case by case basis through communication with you via email or phone. Any refunds or exchanges that have been arranged as exceptions to our stated policies above will be subject to a 15% restocking fee. We do not refund shipping charges for original purchase or your cost to return the item or items to us.
In addition, we do reserve the right to make substitutions of similar like/kind components where we feel that quality is an issue. Because our work is handcrafted and utilizes refound objects, we sometimes will re-evaluate or respond to customer feedback regarding a product and will research and replace the component with one of like/kind but of a higher quality. As a result, sometimes the photos may reflect the original component or finding until we can replace the photos with the modified look. As experienced artists, we will always make sure that the aesthetic of our work remains consistent. Feel free to email us with any questions or concerns.
We can't stress enough that you read the listing descriptions in their entirety as most if not all of your questions can be found there. As a convenience, Etsy sets up the listings structure so you can simply click on the "Ask a Question" box located in all listing descriptions as a convenience. By emailing us from this location, Etsy will provide a link automatically in the email you send, making it more efficient for us to quickly communicate and help with your questions. Also, for convenience, all listing descriptions include a "Shipping & Policies" tab so you can click and read our processing and shipping fees/methods before making your purchasing decisions.
And again, we defer you to the top of this page regarding returns and exchanges. If you still have questions, please email us through the Etsy system, preferably from the Order Receipt so it will link your order and we can more efficiently respond. We do reserve the right to not accept any return.
Additional Policies and FAQs
You may contact us with special or custom orders, but please keep in mind that we utilize vintage and authentic components, many one of a kind, found, or limited in existence, and no longer produced, so our inventory can vary from week to week, meaning that a custom order could take longer to create depending on availability of components on hand at the time of your request. Be assured though, that we will try to accommodate your request if we are able. The exception is our SureShot Jewelry line for which we have several pieces integrated into our upcycled jewelry.
Last Updated January 28, 2015