theknottedchain

The Knotted Chain

515 Sales On Etsy since 2011

5 out of 5 stars (79)

theknottedchain

The Knotted Chain

515 Sales

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Note from shop owner Please leave message if you need I will get back with you when I return.
Thank you
Shellie/The Knotted Chain

Note from shop owner

Last updated on Jul 1, 2019

Please leave message if you need I will get back with you when I return.
Thank you
Shellie/The Knotted Chain

shellie

Contact shop owner

shellie

Reviews

Average item review
5 out of 5 stars
(79)
See reviews that mention:
quality 3 shipping 12 customer service 14

Shop policies

Last updated on July 1, 2019
Hi, Welcome to my Etsy shop:

Each letter is individually stamped by hand- no 2 pieces will come out the same making every piece it's own unique creation!

Also, the letters will not be perfectly straight- this adds to the charm of a handstamped, handcrafted piece!

The spacing in between letters and names will not be perfect either.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Returns and exchange details
If there is a problem with your order please contact me within 3 days of receiving your order.

I strives to meet the expectations and full satisfaction of all our customers. I am not able to provide refunds on "custom" orders. If the error was my mistake, I will fix it immediately and will refund the return shipping fees.

If the error was not my mistake, and you are simply dissatisfied with the product or the font you chose, then the piece is yours to keep.

I reserve the right to judge my own quality, I do my absolute best to send out the highest quality of handstamped jewelry!
Payment
My prefered method of payment from buyers is thru PayPal. It is a safe and secure method of online payment. It is not necessary for you to have a PayPal account, and you can use your credit card for payment. Follow the step by step instructions on the PayPal site.
Payments are expected within 24 hours of placing your order.

This link will guide you through the Payment process, if you are new to Etsy:
http://www.etsy.com/help_guide_checkout.php.
Shipping
All items are made by hand and made to order, so please allow each of my items that are made to order to ship within 2 to 3 weeks after payment is recevied. I am only a one lady shop...haha

❗️❗️ Not Responsible for lost or stolen package.

INSURANCE:
My packages are not shipped with insurance. If insurance is desired, please let me know and there will be an additional shipping charge.

TRACKING:
Tracking is provided on all packages. When your order ships you should receive an email that includes your USPS tracking number.

PLEASE NOTE:
The Knotted Chain is not responsible for lost or stolen packages once taken to the post office. Please contact USPS if you fear your package has been lost in the mail.

Domestic Shipping- All items are shipped using USPS First Class Mail. If insurance is desired, please let me know and there will be an additional shipping charge.

Orders are shipped to the address on the PayPal receipt and not the address on the Etsy receipt if there is a difference between the two.
Additional policies and FAQs
I do accept coustom orders. Please let me know if there is something you would like that you do not see.