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Shop policies

Last updated on February 18, 2015
Thanks for stopping by and giving our shop a look! We can not express how grateful we are to the Etsy community for all of its support. It's been, and continues to be, such a pleasure chatting with everyone about their furry companions and upcoming plans. We love seeing photos of our products on the animals we make them for and are truly honored when they're being used in weddings, engagement photos, birthday parties, etc.

Everything we make is handmade. We have done everything from the logo design to product photography to even restoring the sewing machines the collars are sewn on. We use the highest quality materials available and try to source everything locally to support our community.

Our products are made using heavy duty, german made, vintage industrial sewing machines that we personally restored. Standard home sewing machines (new or vintage) aren't up to the task of sewing through multiple layers of heavy duty webbing and layers of fabric with high strength thread. While some home machines "can", the stitch strength and stitch quality suffer. Don't take a risk! We've invested the time and money in proper equipment so that you end up with the highest quality product. We take pride in everything we make and want your pup to love their new threads as much we love making them.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
At this time we don't carry "ready to ship", generically sized collars. In the future? Perhaps, but right now every item is custom sized and custom made per order. Since each collar is made to order and custom sized we can't accept returns or exchanges. Unless, of course, an error was made on our end. Please refer to our guide on how to measure your existing collar to ensure a perfect fit. All collars are made around your current size collar and will have ~ 3-4" of adjustability.

All that being said, things do come up, so please contact us and we'll do our best to work out a solution that we all can feel good about.
----- Payment Methods Accepted -----
At this time we accept credit card and gift card payments through Etsy as well as Paypal. Bitcoin? No yet. Money order via messenger pigeon? Contact us! First we'll want to know how you trained your pigeon and then we'll talk payment.

----- Changes / Cancellations -----
How do those cheesy infomercials go? Oh ya -- "all sales final!" We're not going to put the handcuffs on you like that -- things come up...stuff happens...mouses sometimes go haywire and start clicking "buy it now" all on their own (we've been there)! So--if you need to cancel or change your order please contact us within 24 hours of payment. We try and get your order out as soon as possible and beyond 24 hours it's possible that we've already started and finished your work. We'll start a dialogue with you by sending you confirmation email after you place your order confirming the collar width, sizing & adjustability, anticipated ship date, etc. If anything is off, let us know asap :)
----- Domestic Orders -----

All orders are shipped via USPS First Class mail. Transit times vary between 2 to 5 business days. Tracking numbers are provided and all items are shipped in a water resistant padded envelope to ensure everything arrives safely.

If you would like to receive your package sooner you can elect to upgrade shipping to USPS Priority Mail (2-3 days) for an additional $3 during checkout.

----- International Orders -----

All orders are shipped via USPS First Class Mail. Transit times vary between 10-21 business days. Orders being shipped to Australia and Canada include a tracking number and all items are shipped in a water resistant padded envelope. Priority mail upgrade (5-10 days) is available for an additional charge. That option is available during checkout.

Customers are responsible for all custom and duty fees.
Additional policies and FAQs
----- Wholesale -----
Wholesale inquiries welcome. Please contact us directly either through Etsy or at "theKozieCanine" (at) gmail (dot) com

----- Custom Orders -----
Have a specific color or pattern in mind? Don't see it on our website? Need an extra, extra, extra large collar for your Clifford? Contact us! We love experimenting with new designs, color schemes, collar styles, etc.

----- Care and Maintenance -----
All of our collars and leashes can be machined washed, in cold water, followed by an air dry. We suggest you spot clean the bow ties and avoid getting them wet if possible.

Please regularly inspect your collars, leashes and bow ties. Even if your pup had a felt lined walnut storage case for their exquisitely made new collar they likely wouldn't keep it there. They'd rather drag it through the mud and bring it with them into the pool. They're known to tug, chew or scratch pretty much everything, collar included. So, keep an eye on your collar, the stitching, etc. If their puppy friends have been chewing on it we don't' advice you continue to use it.

----- FAQ -----

- Do you offer collars and bow ties for cats? -
At this point, no. We're looking into a cat friendly option but we're a few months out for offering it. Our collars should not worn by your feline companion. For safety cats need collars equipped with a breakaway buckle. Our buckles, designed for dogs, are not suitable for a cat collar.

- Are your collars adjustable? -
Yes! All of our collars are adjustable. We start by using your current collar size as a reference point. Each collar will then have 1.5"-3" of adjustability in each direction (smaller & larger) of that size. So, if your collar size is 18", you're new Kozie Canine collar will be adjustability from ~16" to 20" so you can fine tune the fit.

- Are they strong? -
Yes! All of our collars are internally reinforced with super strong synthetic webbing that has a breaking strength of over 600 lbs. All of our seams are triple stitched, at a minimum, using high strength synthetic thread.

- Are the bow ties removable ? -
Absolutely. You can install/remove the bow ties in seconds via a durable velcro strap that wraps around the collar in it's entirety. We suggest that you not leave your dog unattended while wearing their bow tie. Although unlikely, and we've never heard of it happening, it's possible that they can Houdini it off and it could go the way of countless chewed and spewed stuffed animals.