Custom Wooden Names, Letters, and Signs
TheLetteredLane's Shop Policies
Welcome to The Lettered Lane! In my shop you will find everything you may want to be able to personalize your home. From custom names and letters to more generic words and shapes, there is sure to be something here for everyone! I work hard on the pieces to make sure you, the customer, are happy with the end product.
We encourage custom orders! Please convo me! I love being creative and will often add to by shop due to a custom request!
I accept Paypal and Etsy direct payment. Payment is due at time of purchase and before shipping out.
Sales tax will be added to those buying from the state of Georgia.
Due to the high volume of orders, current production time is 3-4 weeks. All items will be shipped after the 3-4 weeks production time. If you need something by a specific time, just message me and we can work it out! Large orders (over 4 items) may take up to 6 weeks!
Items are shipped USPS. Most items will ship Priority Mail.
I ship Priority Mail and $100 in insurance is included in the shipping. I do my best to package items so that they will not break, but things do happen and packages can get lost (though rare). I will provide a replacement or refund, whichever suits the case.
I can guarantee shipping dates that correspond to estimated delivery dates from USPS but I cannot guarantee delivery unless you'd like to upgrade to Priority Express.
I do ship internationally. Shipping times can vary greatly and tracking is not always guaranteed so please allow anywhere from 2-6 weeks to receive your product AFTER the production/turnaround time.
Larger orders (over $75) will be insured. If for some reason a package gets lost or damaged, it is the responsibility of the receiver to pursue getting reimbursement for the item. I cannot replace it until I have been paid for a replacement. If you have any questions please ask!!
Most items will be shipped First Class International unless otherwise requested. Larger items will be shipped Priority International. I try to keep international shipping costs low for you.
***Please note that buyers are responsible for any and all duties and customs charges that may be incurred in your country.
Refunds and Exchanges
If you are unhappy with your item please contact us within 3 days of receiving the item so that we can help you.
Due to the personalization of the names, I cannot refund them but may be able to send you something different if there is an issue.
It is your responsibility to return the item to us and we will refund your purchase minus any shipping costs.
We want our customers to be happy so we are willing to work with you!
Additional Policies and FAQs
Our signs can be fragile and are not children's toys. Our signs are intended for hanging on the wall or placed on a shelf, similar to other wall art and out of reach from children and babies. They are breakable and may contain small pieces that would pose a heath risk.
As with any decor in a child's room, precautions should be taken. Most items are very lightweight (range from a few ounces to 1.5 lbs). Many items are equipped with sawtooth hangers on the back, and we recommend them to be reinforced with Command strips (or something of the like) when hanging in children’s rooms. The Lettered Lane and its owners cannot be held responsible for misuse of our products. If you have any questions regarding recommended use, please do not hesitate to ask us.
Last Updated September 9, 2015