thelightandthedark1

Fast 1-3 Day Order Processing Time!!

Massachusetts, United States · 11107 Sales

thelightandthedark1

Fast 1-3 Day Order Processing Time!!

Massachusetts, United States 11107 Sales On Etsy since 2012

5 out of 5 stars
(1652)
Shop owner

Nikki

Contact

Announcement   Our current production time is 1-3 business days, Please make sure to keep our production time in mind as you choose your shipping method.

PLEASE NOTE: Our shipping deadlines supersede any notes that you leave us in regards to shipping times. We will ship your order within our posted processing time.

We LOVE custom orders! We do ANY state/country/province.We are the #1 source for LDR Couple/Family/Friend gifts! Proudly serving the long distance community since 2012.

We do NOT charge for rush orders, all of your orders are important to us, and we do not allow anyone to pay to be "bumped" up in line - that wouldn't be fair to our other customers. Our team works hard, and we work fast to get all your orders out no later than 1 business day after you purchase it. (this includes all listings you purchase from the store - not custom listings that we set up for you, those take slightly longer)

We can now cut ANY province or country that you want, please "REQUEST CUSTOM ORDER" on the left side of our shop with your details and we'll get back to you shortly after.

Local Pickup Available at our shop in Indian Orchard, Massachusetts - Convo for details prior to purchase so we can arrange a pickup time, and provide you with a code that will waive the shipping fee.

Everything will Arrive Gift Ready. If you would like a gift tag & message included please add it to your order notes.

Buy with confidence - We provide a quality product that we proudly stand behind.. if something is not satisfactory I encourage you to reach out to us and together we can make sure you are a happy customer. Please read through our reviews to see what exceptional customer service we offer :)

Announcement
Last updated on Aug 9, 2016

Our current production time is 1-3 business days, Please make sure to keep our production time in mind as you choose your shipping method.

PLEASE NOTE: Our shipping deadlines supersede any notes that you leave us in regards to shipping times. We will ship your order within our posted processing time.

We LOVE custom orders! We do ANY state/country/province.We are the #1 source for LDR Couple/Family/Friend gifts! Proudly serving the long distance community since 2012.

We do NOT charge for rush orders, all of your orders are important to us, and we do not allow anyone to pay to be "bumped" up in line - that wouldn't be fair to our other customers. Our team works hard, and we work fast to get all your orders out no later than 1 business day after you purchase it. (this includes all listings you purchase from the store - not custom listings that we set up for you, those take slightly longer)

We can now cut ANY province or country that you want, please "REQUEST CUSTOM ORDER" on the left side of our shop with your details and we'll get back to you shortly after.

Local Pickup Available at our shop in Indian Orchard, Massachusetts - Convo for details prior to purchase so we can arrange a pickup time, and provide you with a code that will waive the shipping fee.

Everything will Arrive Gift Ready. If you would like a gift tag & message included please add it to your order notes.

Buy with confidence - We provide a quality product that we proudly stand behind.. if something is not satisfactory I encourage you to reach out to us and together we can make sure you are a happy customer. Please read through our reviews to see what exceptional customer service we offer :)

Nikki

Contact shop owner

Nikki

View all 232 items

Reviews

Average item review
5 out of 5 stars
(1652)
celeste nelson

celeste nelson on Aug 28, 2016

5 out of 5 stars

Got these for my best friend and I. Saw them on etsy late and asked the seller of she would rush the order so I could get them in time. She obliged and I got them just in time! So perfect I can't imagine a better gift for you and someone who is moving away. I wear mine everyday 😊

Zoe Griffin

Zoe Griffin on Aug 26, 2016

5 out of 5 stars

The shipping on my item was extremely fast and the quality is amazing. Super adorable and dainty so it doesn't clutter the keys or weigh them down. It's manly enough to be seen by others and not be teased for it, but also perfect for my keys too!! P.s the packaging it came in is so cute that I now use it for jewelry when I travel. 10/10!!! :-)

View all 1652 reviews

Updates

About

Make what you love, love what you make.

I'm happiest in a craft store..
I could spend hours slowly walking through the isles absorbing ideas. It makes my imagination go wild! Inspiration hits me all day and night - I rarely walk around without a notebook in case I need to sketch a new design.

I've always been "unique" and creative.. I see visions of things to make and bask in delight as I bring my creations to life. I discovered my first hand stamped jewelry piece in a magazine. The moment I saw it, my world slowed down just a little as it clicked in my head - this is what I want to make! I picked up some simple tools from local craft stores and began pounding away at metal. I started to gift family and friends with my pendants and share them across social media. In 2010, with the urging of friends and family - I started to sell my wares publicly. Since then we've experienced a great deal of growth, expanding our reach in the retail business world each year. In 2012, my dreams came true and I was able to leave my job of 13 years, to pursue my true love of creating. I've never stopped learning, and growing as both a person, and a business.

I'm sharing my visions with you on Etsy, but don't think that's all I can do. Custom work is my specialty, if you have an idea, know I probably have the materials and tools to make it a reality. I love knowing I've made someone's idea come to life.

I consider selling my wares putting little unique pieces of me out there for others to enjoy. I always wanted my life to make some sound, and it seems.. that sound.. is of a hammer hitting metal.

A Special Note to those in Long Distance Relationships:
I understand the unique difficulties those in an LDR face. I've been in (or am currently in) every type of LDR that exists (whether it be S.O., Friends or Family) so I truly understand the unique challenges each one presents. I make what I make to help you guys feel connected. I know how important it is to feel close to your other half when you cannot be together. My pieces are meant to serve as a reminder - I hope they give you strength to face the difficult road ahead. When your feeling sad and alone, we want you to look out your piece, wrap your hand around it, and tell yourself it's all going to be alright. I wish you all the luck in the world towards your end goal - closing the gap --Nikki

--Our Items are hand crafted in our workshop in Indian Orchard, MA--

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Shop members
  • Nikki

    Owner, Designer, Production

    City Girl living in the burbs. I'm a creative spirit with a background in business. I put those skills to good use daily, combine that with my creativity and you'll see this job was meant for me.. and I cherish every moment of it.

  • Roni

    Assistant, Customer Service, Production

    Roni is as crafty as they come. She's been my BFF for 10 yrs, & moved all the way from CA to MA to join us. It's truly an honor to work with someone so talented.She is my right hand girl, & has stepped into larger & larger roles as our company grows.

  • Tom

    Metalsmith, Shipper, Production

    Not only is Tom a great metalsmith, but he is a talented craftsman. He does amazing detailed work, and handles all of our custom shape orders. He is an outdoor enthusiast, and an all around awesome guy, we are so happy to have him on our team.

Shop policies

Last updated on August 9, 2016
Please read our FAQ for the answer to commonly asked questions.

What process do you use in making your jewelry?
We use a process referred to as "hand stamping". Each letter or symbol is struck into the metal using a hammer and steel stamp. It's fun, but very loud.
After our jewelry is hand stamped it is then placed into a rotary tumbler to polish for 4-6 hours. After it is removed it is then rinsed, dried, and we oxidize the letters. Jewelry is then given it's final finish (whether it is matte, shiny, or antique looking). We then coat it twice with a special wax to protect it, when that dries it is onto forming your jewelry. Bracelets are bent, necklaces have a hole drilled in them (for the jump ring) and rings are formed and hammered to size. It is then checked for perfection, given one last shine and packaged.

Is this like engraving?
No, engraving leaves a very light impression in the metal, hand stamping leaves deep grooves.

Can I get my jewelry wet?
No, Though we do put a protective coat on your jewelry you should remove it prior to showering, swimming, or any other activity that will expose it to excessive water. This includes taking rings off when you wash your hands. Over exposure to water will cause the dark lettering to fade.

Do you do wholesale?
Yes, please contact us with your request, make sure to include volume and your desired designs.

Can I pick my jewelry up?
If you can come to Indian Orchard, Massachusetts we can arrange for your jewelry to be picked up in person if you need it in a hurry. Please contact us prior to purchase to work out the details and we will provide a coupon code to waive shipping if we agree on an arrangement.

Do you have any other questions? Convo us, we are here to help.

Accepted payment methods

  • Accepts Etsy gift cards
Payment
We accept Paypal, Direct Checkout & Etsy Gift Cards as forms of payment.

ATTN: If you checkout with paypal please ensure the address listed is the one you want us to mail to - for paypal transactions we can only mail to that address and not an alternative one otherwise it is a breech of their terms of service.

For international orders: Payment with money orders must be drawn on a USA bank and be made in USA dollars.

We collect 6.25% sales tax on all Massachusetts orders.
Shipping
All items arrive gift ready and are packaged to ensure the integrity of the items during shipping.

Items are shipped USPS first class (Mon-Friday) to your ETSY/PAYPAL address. Please make sure this is the correct address upon checkout, otherwise you'll have to pay for shipping a 2nd time.

All packages are shipped USPS first class unless you purchase a shipping upgrade upon checkout. Items purchased with a shipping upgrade will be shipped according to our standard turnover time (1-5 business days) on a first come first serve basis. Purchasing an upgrade is ONLY purchasing a faster shipping method - and not a faster processing method. If you wish your items to be made and shipped quicker please reach out to us BEFORE purchase to ensure it is possible.

PLEASE NOTE- Unfortunately, once shipped we can not control how fast the USPS gets your order to you. We are also not responsible if your package takes longer to get to you than USPS guidelines. We cannot remake & reship an order if you think it is lost until at least 1 month from the ship date has passed for US orders, and 3 months international. Based on our past experience it is VERY rare packages get lost, they are normally only delayed. If your mail was undeliverable according to the address you gave us, we cannot re-ship your package until we receive the first one back, we may or may not ask you to pay for shipping a 2nd time based on the original cost of shipping.

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We cannot guarantee shipping arrival date unless you purchase a Priority Express 1-2 business Day Mail Upgrade, Priority Express mail is the only method of shipping with a guaranteed delivery date. Please REMEMBER when you choose this shipping method your package will still have a 1-5 business day delay from the date of purchase, this is our processing time, and cannot be changed.

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For orders within the US:

All USA orders will have order tracking, tracking numbers will be emailed to you following delivery. In order to be eco friendly we DO NOT include a printed receipt, if you would like one please let us know, we would be happy to include it if requested in check out notes.

For International Orders:

Custom charges are your responsibility and are decided by the receiving country. All international orders will contain a printed receipt in a special pouch on the outside of your bubble envelope - for easy access at customs. There is no delivery tracking on International orders with first class shipping. International shipping times vary it may take anywhere from 2 weeks to 12 or possibly longer. We are required by Federal Law to write the accurate item price, and mark your customs form as merchandise. We will not falsify a customs form in any way, it is a federal offense. Please don't ask us to break the law. We can provide expedited international shipping and tracking at a customers request (additional fee will apply).


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We can combine shipping with our other Etsy stores Peekaboo Lockets or The Quirky Geek, but you must leave a note in the order notes (of both orders).. only then will one of the shipping fees be refunded.
Refunds and Exchanges
For Custom Items:

Please double and triple check all the information before you send it to us to ensure it is correct. We can not refund or accept a return of a custom item if you gave us the incorrect information. Custom order refunds are dealt with on a case by case basis.

For Non Custom Items:

If you are for any reason unsatisfied with your products please contact us within 15 days of receipt of items to schedule a return. We can offer refunds of purchase price for all returned and unused goods. We can also offer store credit, and exchanges. All items must be returned to our workshop using a safe, trackable shipping method. We cannot be held responsible if a return is poorly packaged and is damaged during return shipping. We will be happy to advise you on safe return packaging methods. We cannot offer shipping refunds at this time, we are sorry.

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We love our customers and will do everything in our power to ensure you are satisfied - Please reach out to us with any issues you may and we will do our best to resolve them.
Additional policies and FAQs
Some people have allergies and sensitivity to certain metals - please feel free to reach out to us if you need help finding products within our store that will meet your needs.

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CARE

Gold, Silver, Copper, Bronze, Brass and Nickel tarnish over time due to skin oils and other environmental factors.

Wipe your jewelry with a soft cloth after wearing to remove dirt and oils.

Never use jewelry cleaning dips or liquids as these can remove the oxidization (blackening) in the characters in your jewelry.

To ensure your jewelery keeps looking its finest, please remove before showering, swimming, or other prolonged exposure to water.

Any metal that tarnishes will be shipped with a complimentary pro-polish pad and care instructions.

Avoid exposing to harsh chemicals and avoid abrasive cleaners.

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Our preferred method of contact is via Etsy conversation - All convo's will be answered within 24 hours.

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Please contact us if there is information you want me to know specific to your purchase (For instance, purchase is being shipped to address different than on Paypal account, etc.). Please ask before purchasing if there is an item you want altered or customized, so as to ensure it is a possibility. If we discussed changes via Etsy conversation, please add "refer to conversation" in your checkout notes.

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All items are handmade in our workshop in Indian Orchard, Massachusetts.

Buy with confidence, we are established etsy sellers, our other store can be found at https://www.etsy.com/shop/thequirkygeek1 and https://www.etsy.com/shop/peekaboolockets

Here is the Legal Mumbo Jumbo: Please read these policies before purchasing. By making a purchase from TheLightandTheDark you agree that you have read, understand and agree to all policies posted in association with TheLightandTheDark.