Refunds will not be given unless theLITTLEBLACKshop is unable to fill your order due to unavailability of materials OR time constraints with production and/or shipping.

PayPal (credit/debit cards), personal checks and money orders are accepted, however PayPal is preferred. Please note that for non-PayPal payments, orders are not processed and shipped until payment has been received, so please be prompt with payment!

Checks/money orders can be sent to:
The Little Black Shop
23 Ash Street
Newton, Massachusetts
02466

CUSTOM ORDERS: We love custom orders and are more than happy to work with you to create a custom design for your special event. Our custom design fee is $5/design and will be built into the price of your custom listing. We work closely with our clients on custom orders to ensure your items will coordinate perfectly with your event. Prices will vary based on the customization you are looking for.

If you wish to see color samples prior to placing your order, there is a $5 fee, which will be refunded if you place an order. Please allow an extra week to the total lead time for your order to allow for receipt of your sample(s).

LAST MINUTE ORDERS: We understand that planning an event can be hectic and things can be left to the last minute. Been there, done that, which is why we'll do our best to accommodate last minute orders for you so your party is picture perfect. A rush fee of $10 will be applied to your order (additional rush fees apply for large orders, custom designs and invitations) in addition to expedited shipping charges. PLEASE NOTE: All last-minute orders will be listed separately to include rush fee and increased shipping charges. To expedite this process, be sure to include your full name, address and phone number with your order. Once custom listing has been paid for, your order will be shipped, so please be prompt with payment to avoid any shipping delays! Last minute orders will be shipped via USPS Express Mail unless you have another preference.

DUE TO SHIPPING CONSTRAINTS, LAST MINUTE ORDERS NEED A MINIMUM OF 48 HOURS FOR PROCESSING AND SHIPPING TIME.

CANCELLATION POLICY: Standard orders must be modified/cancelled WITHIN 24 HOURS of purchase due to production timelines. Custom listings are FINAL SALE and CANNOT be cancelled. Last Minute orders may only be cancelled if they cannot be guaranteed by the USPS to be received ON or BEFORE your event date.

All items are shipped via USPS Priority Mail (2-3 days) and are shipped from the US. Price of shipping includes Delivery Confirmation, which will provide you with the ability to track your package. Tracking numbers will be provided via e-mail once items have shipped and receipt will be marked as "shipped". PLEASE NOTE: signatures are not required for packages unless you specifically request this for your order (additional fees apply).

In addition to providing your full name and shipping address, please leave a phone number for contact - this will be used by the post office in the unlikely event that there are any shipping/delivery issues.

Upgrades to overnight shipping or UPS shipping are available upon request, please contact us for specific shipping rates.

Current production time without an event date is 1 week, not including shipping time. It is recommended that you place orders at least 2 weeks in advance of your event to ensure prompt delivery with standard shipping charges.

We will do our best to accommodate last-minute orders and work with you to get your order completed and delivered as quickly as possible. To expedite this process, be sure to include your full name, address and phone number with your order. Once custom listing has been paid for, your order will be shipped, so please be prompt with payment to avoid any shipping delays!